Supervisor, Human Resources Shared Services - Jobs in Winnipeg region

Job Description

Job ID: 6778 Working Business Language : English We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you can decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may work from any of the following locations: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundlandamp; Labrador and/or the Yukon. The Wawanesa Mutual Insurance Company, founded in 1896, is one of Canada’s largest mutual insurers, with over $4 billion in annual revenue and assets of $12 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than two million members in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy. Learn more at wawanesa.com We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team. Job Overview Working under general supervision, as part of the broader Talent Systemsamp; Insights team (HRIS, Analyticsamp; Insights and HRBPs) this role contributes to Wawanesa’s success by leading a team of Shared Services Coordinatorsamp; Specialists providing primary level support to leaders and employees, with HRIS transaction support, core process and policy inquiry management and resolution on a wide range of topics (including inquiries about updating personal or work-related information, inquiries about policies, etc.). The Supervisor, Human Resources Shared Services maintains service levels ensuring support is in alignment with Wawanesa’s policies and processes. Job Responsibilities Achieve HR Shared Services operational objectives by setting team priorities, monitoring and assigning day to day activities, completing audits; implementing change and providing regular feedback regarding any process issues Perform process gap analysis through regular audits/reports of Incident Management process and proposes plans to close gaps with the aim to continually improve the performance of Shared Services and other processes across Peopleamp; Culture, working in collaboration with Peopleamp; Culture COEs (Centres of Excellence) and help to meet leading practices and industry standards Establish, maintain and foster positive working relationships with HRBP, COEs, business teams and leaders Oversee and coach a team to ensure work environment is respectful, challenging, and rewarding, and employees are maximized to their full potential while contributing to the achievement of the company’s goals. Ensure effectiveness of the intake process; ensuring updates are completed and communicated Establish and facilitate an operating model that ensures the HRBP and COE teams share upcoming changes and support required from Shared Services Update job knowledge by studying trends in and developments in Shared Services and Incident Management, participating in educational opportunities and reviewing professional publications Establish and evaluate continued performance against the Service Level Agreement standards; focusing on continuous improvement Ensure the availability of updated employee and HR-related data on Wawanesa’s HRIS for the purpose of assisting in effective decision making with regards to HR policies, procedures and regulations across the company. Coordinate with Wawanesa’s departments to arrange all necessary documentation required for Shared Services employees training and up to date knowledge. Identifyamp; lead continuous improvement initiatives and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction. Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards. Contribute to budget preparation and manage to forecast Perform other duties as assigned. Qualifications Bachelor’s degree in Business Administration or equivalent and/or CPHR preferred. 2-3 years’ leadership experience in an HR capacity, preferably Shared Services 5-7 years’ experience of broad exposure to HR practices, including Shared Services in a progressive organization. Working knowledge of HR systems and technical concepts, SAP SuccessFactors preferred Experience using Shared Services technology (e.g., case management, knowledge management) Generalist HR knowledge; comprehensive up to date knowledge of policies, process, labour laws and employment legislation Strong consistent customer service, relationship management and interpersonal skills interacting with all position levels Drive for results, using sound judgment and problem-solving skills while meeting established service level standards Action oriented, multi-tasking and prioritizing critical items while learning quickly in a fast paced environment Proven teamwork capabilities and willingness to work alongside colleagues to resolve inquiries Maintains confidentiality, discretion about detail and thoroughness in completing work tasks French fluency is an asset Experience in insurance is an asset HR designation is an asset LI-Remote Wawanesa is proud to be one of Manitoba #39;s Top Employers for 2023 recognizing that we are an exceptional place to work Wawanesa provides its employees with a respectful , challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets. Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, jobswawanesa.com. If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume. All Wawanesa job applicants are subject to Wawanesa #39;s Privacy Policy.