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Warranty Claims Administrator - Jobs in Winnipeg region

New Flyer
Job LocationWinnipeg region
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

New Flyer is North America #39;s heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.POSITION SUMMARY:Responsible for processing of all warranty claims and related transit bus data information submitted by the properties, RPSM’s and company departments. Ensures customer satisfaction for timely processing of claims, invoicing and related informationWHAT YOU WILL DO:

  • Data input and processing of all warranty, retrofit and acceptance claims in Oracle Service Cloud
  • Data entry of warranty coach down claims submitted outside of the system into Oracle Service Cloud.
  • Entry of bus delivery and acceptance information entry into Oracle, including Previously Owned Coaches (POC)
  • Review of claims to ensure correct policies/coverages are selected.
  • Ensure Warranty claim is valid and has the correct supplier listed in the claim.
  • Address all property inquiries regarding warranty claims.
  • Process claims from pending status to ensure they flow to the proper queue.
  • Review the Rejected sClaims Log and notify customers of claim rejections and potential part returns.
  • Create claims reports out of OSVC as requested.
  • Maintain all electronic, hardcopy related files (customer labour rates and customer letters) and data log.
  • Maintain and supply Parts Return Tags for customers.
  • Other duties as assigned
WHAT YOU NEED TO BE SUCCESSFUL:
  • Highschool, minimum grade 12
  • 2 or more years’ experience in claims processing
  • MS Office, Oracle knowledge and keyboarding.
  • Communication and organizational skills.
  • Computer and general office equipment knowledge
WHY JOIN OUR TEAM:
  • Extended Health Benefits
  • EAP Program
  • Paid Time Off
  • Competitive wages
  • A continuous learning environment
OUR WHY: We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable.NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions.News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.

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