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Job Location | Woodstock, ON |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
Description:Position Summary:Monitors, tracks and provides information about overall yard operations relating to the movement of trailers and freight (i.e. facility location, standard yard operations, window times, licensing, permitting, reporting).Must be able to support afternoons and/or night shiftsMajor Responsibilities:Acts as the first line of contact for customers’ routine reporting requirementsEstablish and maintain reporting, recordkeeping and retention policies for internal records, ensuring corporate and regulatory complianceProvides customer with status updatesMonitors route statusProvides information to third party resourcesEscalates all non-routine customer inquiries appropriatelyManages and issues equipment as necessaryPerforms general administrative office duties (i.e. mail distribution, filing, reporting, reconciling invoices, data entry)Accountable for maintaining a safe work environmentAdherence to company guidelines and expectationsOther projects as assigned by the SupervisorQualifications:High School Diploma or equivalent required1 year of customer service experience preferredIntermediate skills in Microsoft Office, Outlook and Inter / Intranet useAbility to work rotating shifts (Mornings, Afternoons and Overnights) requiredStrong problem solving and organization skills requiredAbility to work cooperatively and effectively with others in a team environment