Account Director - Jobs in Yorkville

Job Description

Recognized as one of Canada #39;s fastest top growing companies (https://www.newswire.ca/news-releases/william-thomas-digital-recognized-again-as-one-of-canada-s-top-growing-companies-838982211.html) and one of the world #39;s fastest growing agencies (https://www.newswire.ca/news-releases/william-thomas-digital-named-one-of-the-fastest-growing-agencies-worldwide-by-adweek-857157125.html), William Thomas Digital is building North America #39;s leading personalization agency and CRM consultancy.Currently, we #39;re seeking an Account Director to join our award-winning team. We #39;d love to hear from you!About William Thomas DigitalPurpose-built to unite Canada #39;s top technologists, strategists and marketing leaders, our goal as an agency is to push marketing technology to its limits to deliver leading, human-first 1:1 experiences that drive business for our clients. We focus on marketing that matters, messages that connect, and a rooting in empathy and innovation.Though specialized in digital 1:1 (email, mobile push, SMS, web, app, chat, IOT), our wheelhouse spans any initiative whose end-result is a powerful experience rooted in personalization. We are platform agnostic, channel agnostic, and proud to support some of North America #39;s biggest and best-loved brands.At our core, we #39;re an agency for people who believe in better, who live by their values, and who don #39;t mind winning a bunch of awards. We think you #39;d be a great fit.About the Account Director roleGeneral Summary:- Responsible for one or more core accounts/clients across a variety of industries- Act as a trusted advisor with senior client stakeholders and internal partners- Articulate with confidence and credibility your knowledge of your client #39;s business, their industry and the work we do at WTD to help them achieve their business goals- Own and manage explicit revenue targets, pipeline of projects and overall financial success of your client(s)- Forecast short, medium and long-term revenue goals for your client(s) and the implications related to, resource needs, etc.- Manage and oversee the development of proposals and SOWs that solve complex business problems for your clients- Vet all client deliverables and be on the front-lines with regards to meeting and exceeding all client expectations working with your delivery, technology and strategy partners internally- Lead the working team by acting as a leader who can generate excitement for our clients, work and agencyPlanning and Strategy:- Develop the long-term vision for data-driven personalization within the overall context of your client #39;s marketing communications plan- Contribute to the annual account planning process and its ongoing activities, success metrics, etc. for your specific client(s)- Be seen as a significant contributor to your assigned client(s) ongoing planning process and as a strategic partner that can help them solve their most complex business problems- Working with your VP and internal SMEs to regularly lead and develop proactive strategic recommendations/presentations to achieve your client(s) marketing and business goals.- Regularly lead and develop proactive POVs on your client(s) industry including trends, competitive understanding and the impact that it has on your client(s) business- Manage and grow your book of business with existing client(s) and achieve your top-line revenue, overall profitability and other financial metrics/targets assigned to your client(s)- Manage with accuracy and in real-time your pipeline of work leveraging the CRM tools at your disposal- Lead, support and contribute (when necessary) to any new business pursuitsRequirements:- 7-10 years of progressive CRM account management experience within an agency environment- Strong understanding of leading enterprise marketing technology and CRM data platforms- A strong understanding of an enterprise digital ecosystem and experience in digital transformation- Strong negotiation skills- Strong organizational skills- Proven success leading and growing organic client businessWe are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). We will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.