Senior Administrator (6-month contract) - Jobs in Yorkville

Job Description

Grade: S3Division: IGM Asset Management Operationsamp; Corporate ServicesIGM Financial Inc. is one of Canada #39;s leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management, Mackenzie Investments and Investment Planning Counsel.Under IGM Financial #39;s unique business model based on leading brands and multi-channel distribution strategy is Mackenzie Investments, founded in 1967. Mackenzie Investments is a holistic asset-management partner for thousands of Canadian financial advisors and the investors they support.At Mackenzie Investments You Can Build Your Career with Confidence.We have a vision and a strategy that will challenge the way business in this industry is done and help Canadians be successful in the ways that mean the most to them. As part of our team, you will do some of your best work, develop some of your most valuable skills and give back in ways that make a difference in the lives of Canadians. We are proud to be recognized as one of Greater Toronto #39;s Top Employers (2022) by Mediacorp Canada Inc. for empowering our employees with the tools to thrive while working remotely, while also providing resources to ensure physical and mental wellness were put front and centre.Join an unstoppable team that is embedded in continuous learning, understanding, and knowledge sharing. You will thrive in our supportive environment where you can indulge your curiosity to learn, while receiving the feedback you need to refine your skills and abilities. We are dedicated to offering a hybrid work environment when applicable.Mackenzie Investments is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada - including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.About Client SolutionsMackenzie #39;s Client Solutions is dedicated to building trust through the handling of every client request. Our strategic mission focuses on developing our employees, investing in new technologies, and ensuring our department structure continues to effectively support the needs of both our clients and our employees. Client Solutions manages the servicing of client requests with a focus on high accuracy, efficiency, and consistency of the client experience.The OpportunityThe Client Solutions department at Mackenzie Investments is looking for a dedicated Client Solutions Administrator to join our team. Reporting to Client Solutions Team Lead, the successful candidates will be responsible for providing consistent and reliable service experiences through same day completion of the processing and indexing of client requests with a focus on maximizing quality and efficiency.As a Client Solutions Administrator, you will have the opportunity to do your best work by- Providing high-quality service to external and internal customers. Indexing of documentation through data entry of naming conventions and classifications for client accounts in both English and French. Interpreting and analyzing documentation for the input and processing on a variety of registered and non-registered investment transactions. Exercise quality assurance to ensure information accuracy and business process integrity in a Service Level driven environment. Using various software systems to research and extract records to ensure the accurate completion of client requests.- Creating effortless experiences for our clients. Providing support to internal departments for all client requests received. Apply business knowledge to contribute to the resolution of escalated and time sensitive issues.- Identifying opportunities for change and optimization in a collaborative manner. Work to continuously improve business processes in day-to-day activities. Proactively maintaining knowledge of business unit policy and procedures while maintaining constant communication with your team.To be successful in this role, you have:- Financial industry experience: 1-2 years of financial industry experience, and a passion for creating and delivering outstanding customer experiences. Familiarity with back office processes and procedures, and working knowledge of Microsoft Office is an asset- Relationship management: Ability to establish and maintain strong working relationships with your peers and business partners across the company. Professional attitude, with strong customer orientation- Results oriented mindset: Passion for self-development learning and a growth mindset- Strategic thinker: Detail-oriented, ability to problem solve and make decision in a dynamic environment.- Communication: Excellent written and oral communication skills.- Planning and Organization: Ability to work in a fast-paced and deadline-driven environment. Strong organizational and time-management skills.- Education: Post-secondary education and/or related field. Industry-related courses, such as CSC, IFC would be an asset- Availability: Candidates must be available to work a flexible rotating shift between 7:00 AM - 8:00 PM Monday - Friday. Occasional overtime work during the weekday and weekends.Please visit our career page by clicking on the following link: https://www.mackenzieinvestments.com/en/careersFor internal applicants, please share with your current leader your intent to apply to the role. In the event that you are selected, please let your Talent Acquisition Partner know if you are in any other internal recruitment process.We thank all applicants for their interest in Mackenzie Investments; however only those candidates selected for an interview will be contacted.Mackenzie Investments is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.Please apply by October 16, 2023.#LI-JS2#LI-HybridJob Type (EN): Full TimeJob Industry (Choose up to 3 industries) (EN): Financial Services and BankingCareer Level (EN): Entry LevelExternal Company Name: Mackenzie Financial CorporationExternal Company URL: www.mackenziefinancial.comPost End Date: 10/17/2023