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Customer Service Specialist - Jobs in Nova Scotia

Cloud5 Communications
Job LocationNova Scotia
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Please note: You must reside in the Province of Nova Scotia to be considered for this job!Our Customer Service Specialists focus their exceptional problem-solving skills to assist callers regarding their hotel stays at any of over 1,400 properties across North America. To prepare you for this role, Cloud5 provides paid, comprehensive training which ensures that you will be able to care for each caller with the highest levels of knowledge and professionalism.Pay and Benefits:

  • Base rate = $15.00 per hour
  • Agent Quarterly Incentive Bonus Plan
  • A host of benefits, including healthcare, dental, vision and more
  • Paid training
  • Fun, professional atmosphere
  • Leadership support to ensure success in a meaningful career
  • Opportunities for promotion and career advancement
Responsibilities:
  • Respond to calls and/or emails from guests with concerns or issues involving their hotel stays
  • De-escalate upset callers with empathic demeanor and demonstration of authentic concern
  • Navigate multiple systems to gather information regarding guests concerns
  • Update ticketing systems with pertinent information related to reason for call or complaint
  • Use of standard technology: telephones, e-mail and web browsers
  • Maintaining up-to-date knowledge of client policies and procedures
  • Completing all assigned training as necessary
Education and Qualifications:
  • High School diploma or equivalent required
  • Must be able to speak and read English fluently
  • Ability to remain calm under pressure
  • Experience with de-escalating intense situations
  • Exceptional active listening skills
  • Exceptional soft skills including empathy and understanding
  • Excellent interpersonal skills and the ability to organize simultaneous tasks
  • Ability to work as a member of a team
  • Must consent to and pass a criminal record check
  • Must be legally entitled to work in Canada (Canadian citizen, permanent resident or holder of a valid work permit)
Job Types: Full-time, PermanentSalary: $15.00 per hourAdditional pay:
  • Bonus pay
Benefits:
  • Casual dress
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Vision care
Schedule:
  • 8 hour shift
Ability to commute/relocate:
  • Nova Scotia: reliably commute or plan to relocate before starting work (required)
Experience:
  • Customer Service: 1 year (preferred)
  • Call Centre: 1 year (preferred)
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