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Job Location | Abbotsford |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent |
Momentum Financial Services Group, formerly Money Mart Financial Services, is a leading provider of financial services in North America. For 40 years we #39;ve been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Backed by a retail network of over 400 locations, we provide access to cash and related products to help our customers achieve their goals. We operate retail locations in local communities and cities across Canada under the Money Mart brand and in Quebec as Insta Cheques and in United States as Money Mart and The Check Cashing Store.Our highly skilled workforce puts customers first in everything we do.We serve millions of people annually with diverse and innovative financial products and services.Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions. We believe in giving back to the communities where we live and work. With the generous support of our customers and staff, we proudly contribute over two hundredamp; fifty thousand dollars annually to charities and non-profit organizations, along with using our time and talent to serve in local communities throughout Canada and the United States. We are looking for aspiring, passionate people who are dedicated to understanding and providing our customers with the right financial solutions utilizing a growing menu of products and services.We embrace diversity and offer a fast-paced work environment. GENERAL FUNCTION The Collections Agent is a vital member of our team, responsible for engaging with customers to collect payments on delinquent loans. As a Collections Agent, you will play a crucial role in reviewing customer files, assessing days past due, and negotiating arrangements that benefit both the business and the customer. The MFSG collections center operates 7 days a week. Collectors will work a rotating 5 shifts per week. Weekend availability is a requirement for the role.RESPONSIBILITIESInitiating and receiving calls with customers to recover payments on delinquent loans.Conducting comprehensive reviews of customer files, assessing days past due, promise-to-pay history, and other relevant information to formulate effective negotiation strategies.Negotiating and structuring mutually beneficial arrangements that align with the interests of both the business and the customer. Diligently documenting all collection activities in the designated collections systemEDUCATION High School diploma/GEDProficiency in general Windows-based computer applications.EXPERIENCEPreferred background in call center operations, collections, or sales.SKILLSDemonstrated excellence in communication, sales, and negotiation skills.Exhibit a commitment to delivering quality customer service.Strong attention to detail and problem-solving skills.Analytical and critical thinking abilities.Results-oriented and self-motivatedAdaptability to change with a proactive approach.Note to Internal Applicants: All internal applicants are required to notify current manager regarding interest in applying for this role.