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Customer Solutions Support Representative - Jobs in Abbotsford, BC

Job LocationAbbotsford, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

We are looking to welcome an enthusiastic, charismatic and passionate individual into the role of Customer Solutions Support Representative joining our Customer Solutions team. Our ideal candidate supports us by leading our mission in changing the game in service.This position can work from any one of our branches, including Richmond, Abbotsford, Victoria, or Kelowna.Who we are: Established in 1982, Great Little Box Company is a family-owned and operated leading manufacturer of Labels, Corrugated Boxes & Displays, Folding Cartons, KBA, Digital Packaging, Protective Packaging, and the distribution of Shipping Supplies.We take pride in our initiatives to make safety a priority. We demonstrate this with our structured in house training, providing personal protective equipment and our innovative and supportive culture.At Great Little Box Company, we aim to create a workplace of belonging in which individual differences are recognized, appreciated, and respected. We strive to build and grow our team that fosters variety in backgrounds, experiences and skills. We embrace inclusiveness in our workplace, so we can utilize each person’s talents and strengths.Core Responsibilities:

  • Proactively identifies customer needs and supports customers to achieve service beyond our customers’ expectations
  • Plays an active role in our customers experience by answering customer calls and providing the necessary support to meet their needs
  • Inputs orders for shipping and packaging supplies
  • Manages setup of new customer accounts
  • Manages email correspondences
Qualifications and Skills:
  • Shipping & Packaging Supplies industry experience would be an asset
  • Thrives in a true team environment and holds strong interpersonal skills
  • Effective multi-tasking ability paired with a passion for organization
  • Attentiveness to details with a strong technical aptitude and enthusiasm
What makes GLBC a great place to work
  • BC Top Employer and Platinum Status Holder of Canadas Best Managed Companies
  • Continuous Improvement Initiatives
  • Employee Referral Program - Incentives for referrals, up to $750
  • EV Charging Stations
  • Monthly profit sharing
  • On-site Gym
  • Health and Dental Benefits, with a Health Care Spending Account
  • Children’s Holiday party, with a gift of $80 in value per child
  • RRSP with employer matching
  • 3 Week Paid Vacation in the First year of Employment
  • Employee Education Assistance
If you are as excited about this opportunity as we are, please visit our website to learn more about what this role has to offer: https://www.glbc.com/about/careers/Job Types: Full-time, PermanentBenefits:
  • Casual dress
  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • On-site parking
  • Paid time off
  • Profit sharing
  • RRSP match
  • Tuition reimbursement
  • Vision care
  • Wellness program
Schedule:
  • 8 hour shift
  • Monday to Friday
Application question(s):
  • Which branch are you looking to work from (Richmond, Abbotsford, Victoria, or Kelowna)
Experience:
  • Office/ Customer Service: 2 years (preferred)
Work Location: One locationQuick Apply
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