ISL 24R - Service Design Specialist - Jobs in Abbotsford, BC

Job Description

Service Design SpecialistInformation Systems R24There is currently 1 position available. We offer flexible work arrangements, including the opportunity to volunteer to telework (with conditions) as set out in applicable employer policies. The locations listed above are to assist applicants in searching for this opportunity. This position may be performed in other approved locations within the province of BC.This corporate posting will also be used to establish a cross-ministry eligibility list to fill future permanent vacancies in multiple ministries and locations identified in this posting. Positions from the list will be offered in rank order, as vacancies arise, based on the locations applicants have selected during the hiring process. Some positions may be performed from any approved location within the province of BC through a voluntary telework agreement (with conditions as set out in applicable employer policies), other positions may have office based requirements. Applicants will be asked to indicate their preferred work location(s) at a later stage in the process.Original Hiring Ministry/Division/Branch: CITZ/Digital Platforms and Data/BCDevExchangeOther Participating Ministries: Social Development and Poverty Reduction, Corporate Services for the Natural Resource Sector, Attorney General, Transportation, Health, Finance, Agriculture, FLNRORD, Environment and Climate Change Strategy, and Energy, EOA, Mines and Low Carbon InnovationLocation(s): All locations within British ColumbiaOn November 1, 2021 the BC Public Service announced the COVID-19 Vaccination Policy that defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here.An excellent opportunity to bring your creativity, knowledge and skills an join a dynamic team that is improving public services with modern approaches.The Exchange Lab exists at the leading edge of delivery-driven government in British Columbia. We are here to improve people’s lives, address the province’s priorities and improve the public’s experience of government. We do this by providing a platform of services to support the design and building of digital public services that the people of the province expect. We partner across and beyond government to support the open collaboration, engagement and enablement of teams committed to creating public value through digital service delivery.Digital Delivery Teams learn and improve their product with direct feedback from users every few weeks and deliver substantial value within a year. These teams, connected and supported by the Exchange Lab, pay it forward to a growing community of change makers by offering learning events and mentorship. To learn more about us, watch this video and for an example of the type of transformation we facilitate and support, learn about the BC Health Gateway, that provides accessible and secure health records for British Columbians.For Agile product development to succeed, business also needs to become more Agile. Government organizations who are transforming the way they provide services need support and guidance through their journey. The Exchange Lab provides coaching and consulting services to these organizations helping them understand, set, and achieve business agility goals.You are:

• You are committed to improving services for British Columbians, staff and stakeholders, and understand and embrace modern, digital ways of working.
• Enthusiastic about partnerships and network building - working with ministry programs or technology teams, you thrive on the idea on partnering with key leaders to drive a user-centered design mindset within government.
• You excel at understanding a variety of viewpoints and enjoy working closely with a range of roles – executive leadership, developers, policy analysts and researchers.
• You are adept with digital services and work with enjoy working with both technical and non-technical teams.

The opportunity:

• You will work with a multi-disciplinary team to provide expertise and creative solutions to service design, user experience design and digital services. You lead user research and work to reorient organizations and services around user needs. This position works closely with a product team to build an end-to-end, and front (user experience) to back (organizational systems) understanding of government services.

• You will collaborate with ministry program leads to define, implement, and measure service design projects, often in support of major change initiatives. You are adept with digital services and work with both technical and non-technical teams. You may also facilitate training workshops and provide input into corporate service design guides and resources. You visualize concepts and create prototypes on a regular basis on paper or in HTML.

The service:

• You will work as part of the Pathfinder Single Sign-On Team. Our team works collaboratively to build products and services which enable Government digital delivery teams to get single sign-on login options for their applications. We partner with BC Government identity providers like IDIR, BCeID, BC Services Card. You will support our team by contributing and supporting the design and delivery of our these services.

The BC Public Service is an award winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.For information about the Indigenous Applicant Advisory Service please visit: Indigenous Applicant Advisory Service - Province of British Columbia (gov.bc.ca)For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact Kimberley.Dunn@gov.bc.ca. DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible to assist you.NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.Job Requirements:In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

• Degree in Information Technology/Information Management, Service Design, User Experience (UX) Design, Interaction Design, Computer Science, or related field with 2 years *related experience; OR
• Diploma in Information Technology/Information Management, Service Design, User Experience (UX) Design, Interaction Design, Computer Science, or related field with 3 years *related experience; OR
• An equivalent combination of related experience and education may be considered.

• Related Experience must include:
• Experience in one of the following: user experience design, user research, interaction design, prototyping, information architecture, or content strategy.
• Experience in utilizing user-centred design methods to design and deliver services.
• Experience in facilitating client meetings and user research, including one-on-one interviews, ideation workshops, and usability testing

Preference may be given to candidates with the following:

• Minimum 2 years in a Service Design role.
• Experience in at least three of the following: user experience design, user research, interaction design, prototyping, information architecture, or content strategy.
• Experience working with an Agile Product Team which consists of Product Managers, Software Developers, DevOps/Site Reliability Specialists, Scrum Masters, and other UX/Service Designers.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.A Criminal Record Check (CRC) will be required.APPLICATION REQUIREMENTS:Cover letter: NO - Please do not submit a cover letter as it will not be reviewed.Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.Questionnaire (COMPREHENSIVE): YES - As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.Quick Apply

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