Technical Support Representative - Jobs in Acamac, NB

Job Description

Digital Customer & Technical Support Expert – Saint JohnAre you looking for a stimulating and dynamic job in Saint John (NB) If you would like to be part of a team that believes in your potential, this is the job for you! We are currently looking for Digital Customer & Technical Support Experts for our client, Xerox.About XeroxFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make everyday work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing and more. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion!What is in it for you: · A salary of 17.50$/h· Contract for 12 months· Shifts from Monday to Friday, between 8:00 AM to 9:00 PM· Extensive training provided on all troubleshooting tools, products, and systemsResponsibilities: · Provide an excellent customer experience· Solve customers’ hardware, software, and networking problems at first contact using multiple systems and software tools· Resolve incoming customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary· Resolve issues on the first call and engage escalated groups as appropriate· Contribute to knowledge systems to enhance the solutions the company provides to customers· Execute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are met· Interchange among a variety of systems and technologies· Provide feedback on policies and procedures to continuously improve customer experience· Maintain product knowledge· Meet and exceed performance targets· Represent Xerox to customers in a professional and ethical mannerWhat you need to succeed: · Post-secondary education, an asset· Technical Support experience, an asset· Demonstrated superior customer service skills· Solid problem-solving skills· Ability to communicate effectively and to deliver results both independently and as a part of a team· Strong organizational, prioritization, time management skills· Critical thinking and decision making· Ability to multitask effectively with attention to detail· High level of achievement and self-motivationJob Types: Full-time, Permanent, Fixed term contractContract length: 12 monthsSalary: $17.50 per hourSchedule:

• 8 hour shift
• Day shift

Work Location: One locationQuick Apply

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