Customer Service Representative - Jobs in Alliston, ON

Job Description

The Corporation of the Town of New TecumsethCustomer Service RepresentativePermanent Full-Time – 35 hours per weekJ0621-0013Under the direction of the Deputy Clerk, the Customer Service Representative will deliver a broad range of customer service activities and specialized information to external and internal customers/users of Town services, at any one of the Town’s Customer Service locations. The position will assist customers in securing services, completing bill payment transactions, registering for various programs, obtaining permits or licences, as well as respond to a broad range of inquiries. The Customer Service Representative is the first line of contact with individuals seeking information and/or requiring services in person, via telephone, e-mail, or web interfaces. This position also provides direction and support to part-time and casual staff when necessary.Qualifications:Successful completion of Grade 12 High School diploma with a college level certificate in business, accounting or customer service.Requires 3 years’ customer service experience within a call centre environmentPrevious experience cash handling.Experience using computers to research, retrieve and summarize information and experience with word processing, spreadsheet, database, e-mail, and internet applications.Experience with Great Plains and Perfect Mind would be an asset.Responsibilities:Provides exceptional, effective customer service when responding to customers and processing payments whether in person, telephone and or e-mail.Responsible for secure opening and closing of the main doors in the administration building during normal hours of operation.Sorts and distributes incoming mail; processes outgoing mail, processes incoming cheques and cash; orders supplies and fills the postage meter.Provides a broad range of information requiring varying degrees of research and personal contact concerning the Town’s services including various municipal programs, and products in accordance with customer service protocols, regulations, procedures, and various legislations, as applicable.Assists customers in the completion of various forms and applications relating to municipal services, including requests for licences and/or permits or refers resident to the appropriate department for additional service as required.Responsible for receiving and accurately processing daily payments for property taxes, utilities, program registrations, facility bookings, memberships, point of sale transactions and other revenues.The successful candidate must have the ability to align with established goals and objectives and is able to create/follow plans and processes accordingly to deliver task and goal completion to a high standard. The Town of New Tecumseth values progressive ideas and actions; the successful candidate will have proven ability to embrace change, be resourceful and to seek new ideas and creativity to maximize effectiveness to provide high quality citizen-centred services to our community.Salary: $46,414.37 - $57,999.54 plus full benefits and pension planTo apply, please submit a cover letter, resume and copies of the required credentials (diploma, degrees, certifications, etc) by June 23, 2021.We thank you for your interest, however; only those selected for an interview will be contacted.Information collected will be used solely for the purpose of candidate selection, in accordance with the Municipal Freedom of Information & Protection of Privacy Act.The Town of New Tecumseth is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. If contacted for an interview, please advise Human Resources if you require accommodation.