Assistant Client Services Coordinator - Jobs in Amherst, NS

Job Description

Assistant Client Services Coordinator Cobequid Housing Authority Location: Amherst, NS Type of Employment: Permanent, Full-time Union Status: NSGEU Local 26 Competition # 22060 Closing Date: September 21, 2022 About Us It is an exciting time for the organization and a great opportunity to join us as we work to further meet the housing needs of Nova Scotians. Housing Nova Scotia (HNS) is working to advance the objectives of the National Housing Strategy and has developed a 3-year Action Plan. HNS is the provincial government agency responsible for the administration and delivery of affordable housing solutions for low-to modest income Nova Scotians. Through its five regional Housing Authorities, HNS provides more than 11,500 safe, affordable homes as part of its Public Housing program to more than 17,000 seniors and families. Housing Authorities manage the day-to-day operations of Nova Scotia’s public housing stock.About Our Opportunity Under the general supervision of the Supervisor, Client Services, the Assistant Client Services Coordinator is responsible for recommending the initial and on-going eligibility and placement of individuals who apply for subsidized housing. This is accomplished by assessing applicants in accordance with the Provincial Housing Operations Manual. The incumbent is directly accountable for ensuring that applicants are assessed and selected on a fair, non-judgmental basis, and that decision-making and documentation follows established policies.This position will also assist the Supervisor, Client Services with a variety of duties including inspections, home visits, fire safety and emergency measures planning.Primary Accountabilities

• Ensure all applicants meet the established eligibility criteria set by the Public Housing Operations Manual.
• Assess applications for eligibility and make recommendations for placement.
• Process applications/transfers based on department targets, including data entry, reviewing, and updating files, allocating units and documentation.
• Carry out home visits for the purpose of completing application, if required.
• Assist in the rental arrears collection process by working with the collections officer and property manager and to conduct home visits, telephone calls as required.
• Assess priority access files immediately to determine high-risk living situations, liaise with community officials, Health/Fire and Police to obtain documents for Tenant Selection Committee and with Manager or designate.
• Conduct move out, annual and other unit inspections of properties/buildings.
• As part of the inspection process, referral or building visit, identify social and health issues of population base of clients.

Qualifications and Experience

• Completion of a Business Administration diploma or a two-year diploma in a related field, plus four years’ related experience.
• Competency in desktop software, including Microsoft Office.
• Knowledge of relevant acts and legislation that may apply to applicants and tenants, i.e., Residential Tenancies Act.
• Accuracy, efficiency, and attention to detail are required to coordinate the application process and respond to both the client and department needs.
• Ability to work in a diverse work environment, build appropriate rapport, build constructive and effective relationships, use diplomacy and tact to diffuse high tension situations comfortably.
• Possess a valid Nova Scotia driver’s license with access to a reliable vehicle for work purposes.

Assets

• Possess current Emergency First Aid and WHMIS certifications.
• Competency in Yardi Property Management software.
• Knowledge of housing and social service programs offered in the area

Competencies required at this level of work are: Client orientation, Teamwork, Initiative and Interpersonal skills.If you are a team player, who is passionate about improving the lives of Nova Scotians, you are the candidate we are looking for to join our team. We will assess qualifications using one of more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks. Offer of employment is conditional upon the completion of all applicable background checks, the results of which must be satisfactory to the employer. Checks may include one or more of the following: criminal background checks, driver’s abstract, child abuse registry and confirmation of education credentials.Equivalency: An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.Benefits: Based on the employment status, eligibility and union agreement, the Nova Scotia Housing Authorities offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs and flexible working schedules.Classification: PR 06 Salary Range: $26.57 to $32.58 per hour Work Week: 35 hours Note: This is not a Civil Service position. The Housing Authorities are committed to employing staff who are representative of the diverse community we serve. If you are a member of one or more of the following designated groups, you are encouraged to self-identify on your cover letter or resume: Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your application. To Apply: Please merge your cover letter and resume into one document when applying. In the cover letter or resume, please quote the competition number and name. Our preferred method of applying is through Career Beacon.Job Type: Full-timeSalary: $26.57-$32.58 per hourBenefits:

• Dental care
• Disability insurance
• Employee assistance program
• Life insurance
• Vision care

Schedule:

• Day shift
• Monday to Friday

Application question(s):

• Have you completed a related 2-year diploma such as Business Administration
• Are you legally authorized to work in Canada
• Would you like to self-identify as a member of designated group or visible minority

Experience:

• related: 4 years (required)

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