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Dispatcher/Customer Service - Jobs in Amherstburg, ON

Santerra Stonecraft
Job LocationAmherstburg, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Santerra Stonecraft is seeking a highly qualified Dispatcher/customer service representative.The selected individual will be communicating directly with customers to obtain and process deliveries as well as managing a team of 10 drivers.Qualifications:

  • Proficient with the use of a computer, including but not limited to the use of Microsoft Office Software (Outlook, Excel, Word, PowerPoint)
  • Strong verbal and written English communication skills
  • Sound business judgment and ability to perform insightful analysis
  • Strong understanding of transportation industry and associated laws
  • Experience working with customers through various means of communication and ability to manage customer relations
  • Ability to communicate effectively with others and work as a member of a team
  • Proven problem solving and analytical skills; organizational planning and time management skills
  • Strong geographical knowledge of the Windsor & Essex County area
Responsibilities:
  • Answer phones and emails with a high quality of service
  • Schedule and Dispatch employees to different job sites
  • Fast-paced environment; Work under pressure; Attention to detail
  • Using assigned systems and applications, schedule drivers for shipping requirements per booking instructions, ensuring all information is relayed accurately
  • Comply with laws, regulations and standards, completing any required documentation as applicable
  • Perform various office related tasks.
  • Data Entry
  • Full time position
  • Mon-Fri (7:00am-5:00pm)
  • Sat (7:00am-12:00pm)
Job Types: Full-time, PermanentAdditional pay:
  • Overtime pay
Schedule:
  • Monday to Friday
  • Overtime
  • Weekends
Work remotely:
  • No
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