Service Advisor - Trenton, ON. - Jobs in Astra

Job Description

Do you have customer service experience in the automotive or marine equipment sector Are you technically inclined and passionate about Outdoor and Marine EquipmentBay Marine is looking for a technical minded and customer-oriented Service Advisor to join their team in Trenton! The Service Advisor is the liaison between the customer and the technicians; communicating directly with customers, managing their needs and expectations regarding equipment service maintenance and repairs.The main responsibilities and tasks of this role include:• Providing excellent customer service and ensuring an ongoing commitment to the needs of the customer.• Responding to customer inquiries in a timely manner, over the phone and in person.• Write descriptions of the problems or services needed to determine the type of service or repairs required.• Understanding customer needs and provides them with a complete solution. Educating clients about the company’s products, services and offers.• Manages customer concerns, problems and grievances promptly.• Deals with challenging situations in a professional manner.• Completes and reviews repair orders with customers.• Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.• Acts as liaison between customers, parts and technicians and manages the status of work orders.• Assists the warranty clerk on submission of manufacturer warranties.• Track repair orders, parts requests, unsold repairs.• Schedules service and repair appointments.• Perform walk around on customer’s vehicle with customer present.• Operates computerized work order systems.PLEASE NOTE: If you are having problems applying through the portal, please send resume directly to amanda@brpontariodealershipcareers.caBay Marine is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws.We appreciate everyone who applies. However, only candidates legally eligible to work in Canada (Work Permit, Permanent Resident, Canadian Citizen, etc.) will be considered. We encourage candidates to include any previous experience using powersports, motorcycle, or boating equipment in their application, whether professionally in a work environment or for personal/recreational use.