Event Success Manager - Jobs in Atlanta, NS

Job Description

The Professional Events team is responsible for delivering small to mid sized events, from end to end, including both on-call and on-site support as required. We are a small team who enjoy what we do and are serious about efficiency and making our customer’s experience as seamless as possible.We are seeking an Event Success Manager to own the end to end delivery of Professional events, including technical configuration and client management.The Event Success Manager will be the primary client contact and project manager responsible for setting timelines and client expectations from kickoff all the way through event debrief. The ESM will also help identify tools and processes that can be developed to improve the roll out and customer experience for these events, including onboarding, training and support.Reporting to our Professional Events Team Lead, the ideal candidate will be a go-getter who is both highly organized and technically savvy. You are confident, articulate and sensitive to both the needs of our customers as well as our internal teams. You are able to provide excellent customer service and work both independently and as part of a team. You are a quick learner and proactive when it comes to our clients’ needs.With the balance of customer success, technical and project management, You will be uniquely positioned to help drive strategic initiatives to improve our product and support offerings while servicing our customers.About EventbaseWinner of “Best Event App” at the 2020 Event Technology Awards, Eventbase has been recognized with more awards than any other event app platform.Eventbase has set the gold standard for mobile event technology for more than a decade. We power event apps for global brands including IBM, Cisco, Microsoft, Adobe, SAP and Charles Schwab. We also build official mobile apps for massive events including SXSW, CES, Cannes Lions, Comic-Con International and Sundance Film Festival, as well as three Olympic Games.Our team is pioneering the next generation of event technology and working with our partners to create the best-of-breed suite to power seamless event experiences for virtual, physical and hybrid events.Are you ready to join the bestWhat Youll Do

• Combine project management and event configuration knowledge to take full ownership of client events, from kick off to event retrospective.
• Provide support as needed, both On Call and Onsite for a variety of events.
• Set and manage project timelines from kickoff to post-event review, typically 6 to 8 weeks
• Manage project scope, including budgets and expenses
• Coordinate with premium producers for any app submission or integration dependencies
• Set clear client expectations for features and functionality within our Professional Offering
• Take notes on client calls and follow up diligently to build client confidence
• Act as a trusted advisor for the success of client events
• Own the setup and configuration of your events independently
• Provide technical troubleshooting and assistance for Professional events
• Identify areas of improvement in the technical setup process and take ownership over building or proposing solutions within our team
• Work closely with product team to help prioritize areas that will provide the biggest ROI
• Help drive the evolution and standardization of our platform & processes
• Assist in developing customer onboarding collateral including both static and video materials

What You Bring

• You have a unique mix of customer facing skills, technical aptitude and problem solving skills
• You have at least 4 years combined experience of more than 1 of the following: Customer Support, Event Planning/Support, Onboarding / Training
• Enjoy traveling and supporting live events as travel would be 20-40% of the job
• You are comfortable setting timelines, sticking to them and holding others accountable
• Serving customers, be in on the phone, zoom or in person is second nature to you
• You are eager to help identify areas of potential improvement and create tools and processes to help address them
• You are driven by a sense of ownership to see your events through to success
• You are an active listener who pays attention to the smallest details to ensure nothing slips through the cracks
• You are confident in your knowledge levels and know when to ask for help
• You are able to work independently with minimal supervision and driven to meet customer deadlines
• You are confident enough in your product knowledge to act as your own QA

At Eventbase we work hard and smart, and take time to celebrate our wins. In 2020 we declared that we are a “Remote-First” organization allowing our team to work from anywhere in Canada, committing to never requiring you to be office based if it doesn’t work for you.We’re proud of our diverse team: Eventbasers hail from all over the world, with many different backgrounds, cultures and interests. We actively promote women working in technology both internally and by partnering with women in tech organizations externally. We do not discriminate based on race, religion, colour, national or ethnic origin, gender or gender identity and/or expression, sexual orientation, age, marital or family status, veteran status, or disability status.#LI-RemoteAPPLY FOR THIS JOBQuick Apply

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