Territory Service Manager - Jobs in Baie-d'urfe, QC

Job Description

We are looking for a Bi-Lingual (French/English) Territory Service Manager to join our Canadian Sales team! This employee would ideally be located with a home base in MONTREAL QUEBEC will spend 50% or more of their time on the road.*WHY WORK FOR FLUIDRA*We are a leader in the global pool industry. Our portfolio includes some of the most trusted brands; we offer our customers an expansive array of products across both the residential and commercial pool and wellness markets; and we have strong geographical footprint with operations in over 45 countries. With our merger with Zodiac, we now have over 5,500 employees and the combined resources to accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.We are guided by clear values and come to work every day with a simple and direct mission in mind: To create the perfect pool and wellness experience. By staying focused on this mission, we will create value for all our stakeholders–customers, pool owners, investors and employees.We own a portfolio of some of the industry’s most recognized and trusted brands, including Jandy®, AstralPool®, Polaris®, Cepex®, Zodiac®, CTX Professional® and Gre®.*WHAT YOU WILL CONTRIBUTE*The Bi-Lingual (French/English) Territory Service Manager (TSM) will be the key Fluidra (formally Zodiac) lead to provide targeted infield Zodiac Service, Technical and Sales support for key accounts. In addition to providing technical and service support to existing customers and service providers. The TSM will be responsible for identifying prospective service, repair & renovation swimming pool and spa companies within their assigned region. The TSM will be a conduit to drive dealer insights to internal departments for future strategic development. This position would include travel within the assigned territory (Quebec and Maritime Canada) that has been identified as high potential growth opportunity. The TSM reports to the National Service & Training Manager CDA. Additionally, you will:*Recruit and manage a network of independent Contract Service Centers (CSC)

• Negotiate labor and travel rates with each individual center
• Train employees of Contract Service Centers
• Respond quickly to and communicate clearly with Sales team within territory boundaries
• Provide a high level of support to sales efforts
• Troubleshoot product problems at customer locations on occasion
• Work with Customer Service Canada to ensure CSC rates are accurate and contracts are current
• Identify product problems and report them back to Corporate on a timely basis
• Handle homeowner, builder, and service company complaints in the field, as required
• Develop & conduct both classroom and in-field training for dealers and warranty centers to promote the proper installation and troubleshooting of pool equipment

*WHAT WE SEEK*

• Strong verbal communication skills in BOTH French and English.
• Solid technical knowledge of Zodiac & competitive swimming pool equipment and parts from a “service, repair, & renovation” perspective.
• Understanding of service, repair & renovation company business model and needs.
• Understanding of swimming pool equipment “2-step” distribution model.
• Ability to travel and work in different markets for short periods of time.
• Ability to collaborate cross functionally while balancing customer needs with Fluidra corporate goals of revenue & profitability.
• Ability to operate basic Microsoft office software such as Word & Excel, Google email & scheduling.
• A valid Quebec (or Ontario) driver’s license with abstract required with application
• Knowledge of TSSA and ESA codes pertaining to installation of swimming pool equipment

*PREFERRED: *

• Experience with Salesforce or other CRM software is a plus
• Pool industry experience residential and commercial
• Bilingual French & English
• Certified Pool Operator

EDUCATIONBachelor’s degree preferred. High school Diploma required.*WHAT WE OFFER*An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:

• Alternate work week schedule (EVERY OTHER FRIDAY OFF!)
• Full range of health benefits including medical, dental & vision, short & long-term disability
• 401(K) matching (100% of first 3% contributed, 50% of the next 2%)
• Health and wellness programs / gym reimbursement
• Educational assistance up to $7,000 per year
• Generous product discounts

In the pursuit of product excellence, Fluidra takes its corporate values to heart. We implement these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork,_ _learn and adapt, excellence and Innovation.For a deeper dive into our corporate culture, click here.Job Type: Full-timeQuick Apply

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