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Front Desk and Hotel Upkeep - Jobs in Bancroft, ON

Somerset Lakeside Resort
Job LocationBancroft, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Front Desk and Hotel Upkeep Hours: Between 6:00am and 1:00am(possible on-call hours after 1:00am) Subject to change.General Responsibilities:

  • Creating and modifying bookings in the PMS
  • Checking guests in and out of their accommodations
  • Keeping documents, keys, etc., organized
  • Answering phone calls, emails, online messages
  • Maintaining a waitlist for guests
  • Maintaining a clean and tidy workspace
  • Follow department procedures and policies
  • Promote a great guest experience at the property and work to enhance guest stay by upselling.
  • Taking initiative to offer personalized guest experiences
  • Cleaning and maintaining clean hotel halls and coffee bars during the day.
  • Possible laundry duties and upkeep duties during the day and later at night to get ready for the next day.
  • Other duties assigned
Preferred Experience/skills & Qualifications:
  • Minimum 2 years reception or office experience (preferred)
  • Minimum 2 years customer service experience (required)
  • OSSD or equivalent
  • Ability to focus on guest needs and remaining calm and courteous at all times.
  • Highly responsible and reliable
  • Previous experience working with PMS
  • Must be able to work with and count cash effectively and accurately
  • Must be flexible in terms of working hours
  • Computer illiterate in working with Microsoft word and excel or other related software.
Benefits:
  • Flexible work schedule
  • Free parking
  • Food discount at Somerset Lakeside Resort Bar
  • Discounts on all rooms and cabins at the resort.
  • Free access to amenities at the resort during working and non- working hours
  • Learn new hospitality techniques and skills you can take through the company to grow as an employee and asset to team dynamics
Job Type: Part time employeeJob Types: Part-time, SeasonalContract length: 5-6 monthsPart-time hours: 30-40 per weekSalary: From $16.25 per hourSchedule:
  • 10 hour shift
  • 8 hour shift
Supplemental pay types:
  • Overtime pay
COVID-19 considerations:We have a consistent updated COVID-19 safety plan and all employees must complete a mandatory screening before coming to work. Experience:
  • customer service: 1 year (preferred)
Work Location: One locationQuick Apply
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