Assistant Fairmont Gold Manager (Luxury Front Desk/Concierge) - Jobs in Banff

Job Description

Job DescriptionAssistant Fairmont Gold Manager Representing the Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Fairmont Gold team. Lead, teach, coach and inspire the supervisors and Attendants of the Fairmont Gold while committed to helping the hotel become one of the world #39;s finest heritage resorts.What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Visionamp; Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500 for lifetime), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on foodamp; beverage at Fairmontamp; Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all foodamp; beverage when staying at Fairmont Resorts in Lake Louise, Jasperamp; Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Foodamp; Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

What you will be doing: Reporting to the Fairmont Gold Manager,responsibilities and essential job functions include but are not limited to the following:

• Ensure guest satisfaction levels and standards of quality of service in addition to actively developing and implementing new systems and standards
• Handle of guests comments and complaints, ensuring guest’s needs are met or exceeded
• Participate in interviewing and recruitment of Fairmont Gold Supervisors
• Ensure efficient training and development of personnel by means of detailed systems and procedures in the Front Office (training manuals, fact sheets, internal coding systems, etc.)
• Oversee and participate in guest relations and directs arrangements for VIP and special attention reservations
• Give effective support to staff for the work, which has to be done and assists in all matters pertaining to the Fairmont Gold
• Organize, coordinate and supervise training, conduct regular training sessions and communications meetings
• Responsible for development and performance management of all Fairmont Gold colleagues
• Coordinate and communicate of information pertinent to all other departments to ensure the highest level of guest service
• Knowledge in emergency procedures, general crisis situation procedures and keeping health and safety in the forefront
• Ensure that all controls are in place and are adhered to, ie. rates, market codes, etc.
• Responsible for coordinating with the Convention Services Manager and the Guest Services Managers for preparations for incoming conventions, groups and tours as well as all pre-arrival including blocking of rooms, convention resumes, concierge inquiries, special requirements and departure activities
• Responsible for all details of employees administration, payroll forecasts, payroll administration on a daily, weekly and monthly basis
• Maintain and submit to the Fairmont Gold Manager, approved staffing schedules on a weekly basis
• Ensure Fairmont policies and procedures are known, followed and enforced, and promote the philosophy of empowerment within guidelines
• In all that we do create and be responsible for smart goals that help to achieve EES, VOG, RevPAR, GOP yearly objectives
• All other duties assigned