Audience Services Coordinator - Jobs in Banff, AB

Job Description

Audience Services CoordinatorThis is a term position from August 1, 2022 to November 30, 2022.Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Wesley First Nations – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Region 3. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.The OpportunityThe Audience Services Coordinator provides the logistical, administrative, and operational support required for events supported by the Audience Services department. The Audience Services Coordinator (ASC) position handles various functions of the Box Office and Front of House departments to achieve event and public engagement objectives. The role is intended to be a visible and critical aspect of the delivery of the vision and values of the Banff Centre for Arts and Creativity. This position will support the Banff International String Quartet Competition (BISQC) and the Banff Centre Mountain Film and Book Festival.Roles and ResponsibilitiesThe Audience Services Coordinator reports directly to the Manager of Audience Services. Below are some key responsibilities:

• Maintain accurate filing/records management systems in alignment with the standards and procedures required by Audience Services
• Build events in ticketing software accurately, in close collaboration with presenters and the technical / marketing teams
• Conduct ticket sales, manage guest lists and holds for performances, distribute post-show attendance / sales reports and prepares/distributes custom Audience Services reports for grant and funding requirements
• Handle basic financial reporting functions, accurately conduct cash & patron counts, and solve minor math challenges such as calculating performance settlements
• Greet and engage with patrons, scanning tickets and handing out programs, assisting audience members when finding their seats etc.
• Set up of lobby and auditorium spaces prior and post events, coordinate seating in performance spaces, prepping wheelchair accessible seating and coordinating special requests
• Oversee merchandise sales including sales reconciliation, reporting & scheduling / training of ushers for that purpose, and accounting / reconciliation for sales
• Assist Front Of House staff (and Security Team) deal with patron issues and emergencies, including but not limited to intoxication, health issues, power failure or fire; theatre evacuation, medical emergency; patron distress and implementing necessary measures required by the emergency
• Ensure workplace and public areas are safe for team members and the general public. Complete and submit incident reports when required

Qualification and Educational Requirements

• 2+ years’ experience working in an events capacity/event management focus
• Proven problem solving with ability to think and act quickly and responsibly with a customer focus
• Ability to learn ticketing software to expert level is required
• Proficient with Microsoft Office (e.g., Word, Excel and Outlook)

Special Requirements

• Due to the nature of the job, this position requires the candidate to be available to work a flexible, irregular schedule, and weekends.

Employment Terms & Benefits

• In accordance with CUPE 4318, this is a unionized, hourly support staff position, subject to a 500 hour probationary period.
• This position pays $23.46 per hour working up to 40 hours per week on a rotating schedule.
• Benefits of working at Banff Centre are:
  • Staff housing options (based on availability)
  • Professional development
  • Staff cafeteria and restaurant discounts
  • Onsite fitness facility at a discounted rate – first month free for new staff!

Application Process

• We are accepting applications for the Audience Services Coordinator position until 11:59pm MST July 10, 2022.
• Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.
• Visa Requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.

All Banff Centre for Arts and Creativity Employees are encouraged to be fully vaccinated against COVID-19.Commitment to DiversityBanff Centre for Arts and Creativity is committed to creating an equitable, diverse, and inclusive campus for students, faculty, staff and visitors. Guided by our values, Banff Centre is rooted in Alberta with provincial, national and global impact. Our strength arises from inclusion; the diversity of people, ideas, perspectives, and cultural backgrounds in our work and team. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression to apply.FOIP StatementBanff Centre for Arts and Creativity, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for above. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Banff Centre. The information is subject to the Freedom of Information and Protection of Privacy Act. The information will be retained and when disposed of it is done so in a secure matter.Quick Apply

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