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Concierge - Jobs in Banff, AB

The Rimrock Resort Hotel
Job LocationBanff, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

We truly believe that our continued success is a result of our employee contributions. Positive attitudes, exceptional customer service skills and working as a team is really what makes The Rimrock the most desired hospitality experience in the Canadian Rockies. We pride ourselves on welcoming each new employee onto our team and helping them develop skills and knowledge to further their careers. It is our mandate to promote from within and facilitate both personal and professional growth and development.ScopeThe Concierge provides a superior level of service to all guests and visitors of the Hotel through responding to questions, sharing information about the Hotel and the local area, assisting with special requests, and making reservations for services or attractions.Duties and Responsibilities

  • Answer questions, share information, and provide assistance in a friendly, proactive, and efficient manner.
  • Assist guests with making reservations for Hotel or outside services with appropriate follow-up as necessary.
  • Maintain expert knowledge of the layout of the Hotel, its outlets, and services.
  • Build an extensive knowledge of local restaurants, shops, attractions, transportation options, and airports.
  • Build and maintain a positive and professional relationship with vendors and merchants.
  • Share pertinent information regarding partners and vendors to managers and guests on a daily basis.
  • Acting as a liaison between the guest and departments within the Hotel.
  • Provide pre-arrival support for guests arriving with special requests.
  • Maintain inventory and stock of supplies, brochures, and collateral for Concierge desk.
  • Complete any duty or responsibility of the Bellhops as needed.
  • Provides direction to Bellhops as required.
  • Other responsibilities or duties as assigned by the Lead Concierge or management team.
Physical Demands
  • Constant standing and walking
  • Frequent use of a computer and telephone
  • Frequent lifting and carrying up to 22 pounds / 10 kg
  • Occasional lifting up to 50 pounds / 23 kg
  • Occasional sitting
Qualifications
  • Completion of Grade 12 or equivalent
  • Post secondary education in Hospitality or Tourism is an asset
  • 2 years of professional experience in guest services, front desk, or a related area
  • Excellent knowledge of the Bow Valley including local attractions, restaurants, bars and nightlife, and services
  • Valid Alberta Class 5 driver’s license or International Driver’s License and clean driver’s abstract
  • Basic math skills and computer literate
  • Customer-service oriented
  • Strong verbal and written communication skills
  • Creates a motivating work environment and leads by example
  • Able to work unsupervised and to make quick, responsible decisions when required
  • Able to interact with all guests and visitors with tact and diplomacy
  • Strong organizing and follow-through skills
  • Available to work a flexible schedule including days, evenings, weekends, and holidays
Thank you for your interest in joining our team! We share in your excitement to live and work in the Canadian Rockies.The Rimrock Resort Hotel is a Bow Valley Workplace Inclusion Charter signatory and we value the diversity of all of our employees. If you are contacted by a Recruiter, please let them know if there is any stage of the recruitment process that you will need support or accommodations for.You can learn more about what to expect as a Rimrock employee here.Quick Apply
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