Conference Services Manager - Jobs in Banff, AB

Job Description

Banff Centre is the perfect location for meetings, conferences and events. Offering full-service meeting and conference facilities, we specialize in providing meeting facilities, programming, and services for many different sectors including corporate, association, government, and post-secondary. Conferences at Banff Centre provide delegates from Alberta, Canada, and around the world with exceptional meeting facilities in an environment that fosters inspirational learning. As a revenue-generating arm of Banff Centre, net revenue from the Centre’s conference operations supports arts programming.Conferences at Banff Centre is looking for an enthusiastic Conference Services Manager (CSM) to join their high-functioning team as they oversee and organize all aspects of conference and meeting event preparation. As the liaison between the conference group and the various departments at Banff Centre, our CSMs are highly-organized, self-motivated, details-people with superior time-management skills who strive to ensure each group's Banff Centre conference experience is exceptional.Specific AccountabilitiesOperationalCommunicate with conference leaders prior to the group's arrival to confirm all details relating to their conference at Banff Centre.Act as the liaison between the conference group and relevant Banff Centre sales and service departments to communicate and ensure a complete understanding of the client's needs and expectations.Hold pre-conference meetings with all relevant Banff Centre departments to ensure special requests are known and adhered to.Determine and take appropriate action to rectify any situation that comes in conflict with complete customer satisfaction.Ensure that all Group Resume Forms and Banquet Event Orders are timely and accurate.Be present on campus during client's arrival and departure days and ensure department coverage for clients on-site during the CSM's days off.Establish ongoing professional relationships with repeat clients.FinancialEnsure all sales contracts are adhered to and all contractual agreements are carried out.Maximize meeting space and bedroom efficiency while controlling costs and providing optimal guest service.Ensure that each group's billing is accurate and completed in a timely manner; following-up with clients on over-due accounts as required.Sales and MarketingActively seek avenues of new business through relationship building with current clients.Ensure that new sales leads are directed to and acted upon by a sales manager.Organize and carry out conference site visits with conference leaders when requested.Qualification and Educational RequirementsMinimum three years' experience working in conference or event planningCompletion of post-secondary education in hospitality management or a related field or equivalent experienceCertified Meeting Professional (CMP) designation preferred, but not requiredAdvanced knowledge of Microsoft Office including Excel, Outlook, Word, and PowerPointExperience working with Visual One property management software and Adobe Creative Suite is an assetCapable of making solid, thoughtful decisions in a timely manner, sometimes without prior consultation with the department managerHighly-developed time-management skills with high personal standards for accuracyAble to effectively manage multiple projects while experiencing frequent interruptionsSpecial RequirementsThis position will be working remotely temporarily due to the COVID-19 pandemic but will be required to work from the office in Banff, AB once restrictions are lifted.Due to the nature of the job, the Conference Services Manager is occasionally required to work weekends and/or evenings.Employment Terms & BenefitsIn accordance with the terms of employment governing Management/PSP employees, this is a salaried, fulltime position, subject to a 6 month probationary period.The annual salary for this position is between $44,100 and $48,509, depending on experience, based on working 37.5 hours per week.The successful candidate will enjoy twenty paid vacation days and four personal days annually, extended medical and dental benefits, and participation in an employer-matched pension plan.Application ProcessWe are accepting applications for the Conference Services Manager position until 11:59pm MST May 12, 2021.Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.Diversity StatementBanff Centre for Arts and Creativity is committed to an equitable, diverse, and inclusive workforce. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the Centre to apply. We welcome applications from all qualified persons however; Canadians and permanent residents will be given priority.Back ShareApply Now