Elk + Avenue, Front Desk Agent $16/hr - Jobs in Banff, AB

Job Description

What will be your daily pursuit:Encouraging guests to refresh and relax in Canada's most famous national parkWhat perks can you expect:Work in a dynamic, culturally diverse team from around the globeSeasonal work experience in an iconic, unforgettable, and inspiring locationFast-paced and active position – get your step counter ready!The chance to work in an inclusive culture and make life-long friendsOpportunities for career growth or future work at other Pursuit locationsAccess to one of the world’s most beautiful and iconic National ParksWhat will you do in this job:Acts as the face of Pursuit to our guests.Work with other hotel staff to personalize the guest experience at the Elk+Avenue, encouraging guests to refresh and relax in Canada's most famous national parkProvide a professional, friendly and efficient check-in and check-out process and coordinates efforts to accommodate any requestsAct as an ambassador for Pursuit, as well as the surrounding area in Banff National Park, to fully enhance the experience of all guests staying at our Banff HotelsWelcome and register arriving guestsPromote and sell roomsCheck-out departing guests, review guest accountsPost incidental charges to rooms and process paymentsUse proper telephone etiquetteHandle reservations by phone and in personHandle a high-volume of general enquiriesProvide information on hotel facilities, local points of interest, services in areaCommunicate with other departmentsRespond to guest concerns and complaintsAssorted clerical duties, maintaining a clean work environmentWhat skills and experience do you need for this job:Committed to exceptional guest serviceExcellent communication and interpersonal skillsMust thrive on dealing with people and be guest focusedSuperb attention to detailAbility to multi-task while handling high-pressure situationsEnergetic and highly-motivatedProfessional, well-groomed manner – must meet the grooming policies and standards of PursuitAbility to work all days and shifts, mornings, evenings, weekendsHigh school or equivalent educationBachelor's Degree or related technical school degree preferredTo honour our commitment to be “Always Honest” all employees must consent to a criminal record and credit checkThank you for your interest in working with us, however, only those selected for an interview will be contacted.What will your work environment be like:Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!Independent. You’ll spend your days in and around national parks.Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFiBusy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) requiredThis job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.