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Front Desk Agent - Jobs in Banff, AB

Job LocationBanff, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Staff Incentives2$ per hour bonus from May 1st till September 30th$2.00 per hour housing allowance if you do not need staff housing$13/night staff housing (if available)

  • Use of Hotel Amenities
  • Health Benefits after 6 months of employment
  • Affordable Staff Housing (while available)
  • Subsidized Bus Pass for local transit
  • Friends and Family rates at the hotel
GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES:
  • Register guests and assigns rooms. Accommodates special requests whenever possible.
  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  • Knows room locations, types of rooms available, and room rates.
  • Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Knows the location and types of available rooms as well as the activities and services of the property.
  • Process guest check-outs.
  • Performing cashier related functions like posting charges to guest accounts.
  • Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
  • Uses proper telephone etiquette.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Knows all safety and emergency procedures,
  • Maintains the cleanliness and neatness of the front desk area.
Benefits:
  • Extended health care
  • Dental care
  • Life insurance
Job Types: Full-time, PermanentSalary: $15.00-$16.00 per hourBenefits:
  • Extended health care
Schedule:
  • 8 hour shift
Ability to commute/relocate:
  • Banff, AB T1L 1B5: reliably commute or plan to relocate before starting work (required)
Experience:
  • Customer service: 1 year (preferred)
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