Front Desk Agent/Bell Desk Attendant - Jobs in Banff, AB

Job Description

An exciting opportunity awaits you to become part of Banff’s newest hotel!Peaks Hotel & Suites promo video: https://www.youtube.com/watchv=XdK6FlZt0CQhttps://www.peaksbanff.com/Warm, out-going, authentic, passionate, and inspiring Raise your hand if that is you!The Peaks Hotel & Suites has 71 modern design rooms, conveniently located in the Town of Banff, and opened on February 4th, 2021. The Peaks Hotel & Suites is the sister property to the Bow View Lodge and the iconic Banff Park Lodge, a fully serviced Resort Hotel and Conference Centre.We are seeking full-time talented Front Desk Agent/Bell Desk Attendant, required to work day shifts, evening shifts, split shifts, some night shifts, weekends, and holidays. The wage will be negotiated based on experience, for 30-40 hours per week.Pending on staffing levels and hotel occupancies, you may be required to assist at the other properties. The start date we are aiming for is mid-July 2021.Employee Incentives:

• Staff accommodation is guaranteed with an immediate check-in; daily rent starting from $6.50 to $17.00 per day.
• Salary increases based on performance during the first 3, 6, and 12 months of employment, term bonus.
• Staff Cafeteria on site offering meals for $2.37; certain items available free of charge 24/7
• Friends & family rates available at all three properties (Peaks Hotel & Suites, Banff Park Lodge & Bow View Lodge)
• F&B discounts available at The Crave Mountain Grill Restaurant and La Terrazza Dining Room & Lounge.
• Health benefits available after 8 months of employment including life insurance, dental, medical, and drug coverage.
• Ski Pass subsidy available, receive a return of up to $350; payroll deduction available.
• Education reimbursement for English as a Second Language Course
• Payroll deduction available for a local gym membership
• Uniforms supplied and free cleaning available.
• Living in beautiful Banff National Park!

Duties include (but are not limited to):

• Front Desk duties such as check-in, check-outs, making guest keys, etc.
• Verify billing, create room reservations and process special requests.
• Answer all incoming phone calls in a professional manner.
• Customer service-oriented to ensure guests' satisfaction from arrival to departure.
• Ensure the driveway and entrance are clean and clear of garbage, dirt, snow, and ice.
• Control incoming and outgoing traffic.
• Correctly identify stored bags.
• Bring baggage up to guests' rooms and retrieve them when requested.
• Deliver housekeeping items and packages to guest rooms or respective departments.
• Take and retrieve luggage carts as required.
• Park cars and retrieve cars as per request with diligence and care.
• Flexibility to work AM, PM overnight shifts, and split shifts when required.
• Being knowledgeable of the Hotel, its layout, and services.
• Being knowledgeable of Banff National Park, activities, and dining options.
• Provide a high standard of customer service.

Ideal Candidate:

• Valid Canadian work permit
• Reliable and can commit to at least 6 months of employment.
• Previous experience in hotels or customer service is preferred.
• Is a capable multi-tasker with keen attention to detail.
• Has a professional, yet friendly, personality and demeanor in person and over the telephone.
• Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests.
• Frequent lifting and/or carrying up to 50lbs.
• Must have a valid class 5 Alberta driver’s license or international driving license + clean abstract.

COVID-19 precautions:

• Remote interview process
• Personal protective equipment required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

For those interested in this opportunity, please apply directly via Indeed.Job Types: Full-time, PermanentSalary: $15.25-$17.00 per hourAdditional pay:

• Bonus pay

Benefits:

• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Tuition reimbursement
• Vision care

Schedule:

• 8 hour shift

COVID-19 considerations:The health and safety of our employees and guests is our major continuing objective. We have developed and launched our Health Protection Plan to ensure prevention and control measures in place.Application question(s):

• Are you legally eligible to work in Canada
• Where are you currently located
• When would you be available to start and how long would you like to work with us if your application is successful

Experience:

• bell desk/concierge: 1 year (preferred)
• hotel front desk/reservations: 1 year (preferred)

Licence/Certification:

• Alberta Class 5 Driver's License or international equivalent (preferred)