Front Desk Supervisor - Jobs in Banff, AB

Job Description

An exciting opportunity awaits you to become part of Banff’s newest hotel and team!Peaks Hotel & Suites promo video: https://www.youtube.com/watchv=XdK6FlZt0CQhttps://www.peaksbanff.com/Warm, out-going, authentic, passionate, and inspiring Raise your hand if that is you!The Peaks Hotel & Suites is the newest hotel in Banff, opened on February 4th, 2021. It has 71 modern design rooms, conveniently located in the Town of Banff. The Peaks Hotel & Suites is the sister property to the Bow View Lodge and the iconic Banff Park Lodge, a fully serviced Resort Hotel and Conference Centre.We are seeking a full-time talented Front Desk Supervisor, required to workday shifts, evening shifts, some night shifts if necessary, weekends, and holidays. The wage will be negotiated based on experience, for 30-40 hours per week. Pending on staffing levels and hotel occupancies, you may be required to assist at the other properties.This job opportunity comes with many employee incentives including:· Guaranteed staff accommodation with an immediate check-in; daily rent starting from $6.50 to $17.00 per day.· Salary increases based on performance during the first 3, 6, and 12 months of employment, term bonus.· Duty meal per shift at our Restaurants.· Staff Cafeteria on site offering free meals.· Friends & family rates available at all three properties (Peaks Hotel & Suites, Banff Park Lodge & Bow View Lodge)· 50% F&B discounts available at The Crave Mountain Grill Restaurant and La Terrazza Dining Room & Lounge.· Health benefits available after 3 months of employment including life insurance, dental, medical, and drug coverage.· Ski Pass subsidy available, receive a return of up to $350; payroll deduction available.· Education reimbursement for English as a Second Language Course· Payroll deduction available for a local gym membership· Uniforms supplied and free cleaning available.· Living in beautiful Banff National Park!Duties include (but are not limited to): · Being an effective leader with strong communication and interpersonal skills· Operating the department in an efficient and financially responsible manner· Train staff members and be pro-active in the team’s development· Assist the Hotel Manager with Revenue Management and email marketing· Being knowledgeable of the Hotel, its layout, and services.· Being familiar with all hotel emergency, safety and security procedures and regulations· Front Desk duties such as check-in, check-outs, making guest keys, etc.· Verify billing, create room reservations, and process special requests.· Answer all incoming phone calls in a professional manner.· Customer service-oriented to ensure guests satisfaction from arrival to departure.· Flexibility to work AM, PM and overnight shifts if required.· Being knowledgeable of Banff National Park, activities, and dining options.· Provide a high standard of customer service and address complaints in a timely and calm manner· Assist Housekeeping department if required.Requirements (but are not limited to): · Valid Canadian work permit· Reliable and can commit to minimum of 12 months of employment· Has 1 to 2 years previous Hotel Front Desk or reservation supervisor experience· Is a capable multi-tasker with a keen attention to detail· Has a professional, yet friendly, personality and demeanor in person and over the telephone· Has proven problem solving, conflict resolution and guest service resolution skills· Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests· Has experience working with Microsoft Office and property management systems such as Opera/Opera CloudFor those interested in this opportunity, please apply directly via Indeed.Job Types: Full-time, PermanentSalary: $17.25-$19.00 per hourAdditional pay:

• Bonus pay

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Tuition reimbursement
• Vision care

Schedule:

• 8 hour shift

Application question(s):

• When would you be available

Experience:

• customer service: 1 year (preferred)
• hotel front desk or reservation supervisor: 1 year (required)

Work remotely:

• No

Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job

Stay Connected