Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Front Office Manager/Front Desk Resort/Hotel in Banff Alberta - Jobs in Banff, AB

Canadian Rocky Mountain Resorts
Job LocationBanff, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Manage the daily operations of the Front Desk, ensuring maximum efficiency andproductivity.

  • Provide hands-on supervision to GSAs as they carry out their daily tasks.
  • Implement clear guidelines on Front Office procedures and policies, and ensure these are followed consistently.
  • Resolve guest issues and complaints as they arise, communicating areas of concern to the GRDM.
  • Cover desk shifts and staff breaks as required, especially during high volume periods.
  • Maintain open communication with other Department Heads, particularly the Housekeeping Managers.
  • Ensure that the hotel achieves maximum occupancy, while monitoring and resolving issues such as overbooking.
  • Issue a weekly schedule, ensuring the desk is adequately staffed according to the expected business levels.
  • Ensure that special reservations such as Groups, FIT, Media and Package guests are properly set up and prepared for.
Build and develop a strong Front Desk team, through ongoing training and performance management.
  • Assist the HR department with the hiring of Front Desk and Bell staff.
  • Train new staff members in Opera PMS, MPG payment processing, and hotel procedures and policies.
  • With the support of the GRM, provide ongoing training and team activities to encourage the continued learning and development of Front Desk staff.
  • Address performance issues promptly and consistently to ensure mistakes are learned from and standards met.
  • Implement and review procedures for emergency situations (power outages, floods, etc.), to ensure the safety of staff and guests.
All aspects of the role can be discussedWe do have subsidized staff housing availableWe are a hotel operation therefore work schedules are based on the business levels within a hotel setting / operationJob Type: Full-timeSalary: $48,000.00-$52,000.00 per yearSchedule:
  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Night shift
Ability to commute/relocate:
  • Banff, AB T1L 1B3: reliably commute or plan to relocate before starting work (preferred)
Experience:
  • Hotel & Accommodations Guest Services Staff: 1 year (preferred)
  • Customer service: 1 year (preferred)
Quick Apply
  • Terms & Conditions
  • New Privacy
  • Privacy Center
  • Accessibility
For Job Seekers
  • Browse Jobs
  • Advanced Job Search
  • Emplois Quebec
For Employers
  • Post a Job
Stay Connected

APPLY NOW

Front Office Manager/Front Desk Resort/Hotel in Banff Alberta Related Jobs

© 2021 HireJobsCanada All Rights Reserved