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Front Office Supervisor – Royal Service (Full Time Permanent) - Jobs in Banff, AB

FAIRMONT
Job LocationBanff, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Are you ready for an opportunity to lead and inspire This role is looking for someone who is passionate about innovation and team mentorship and has a natural talent for excellence in Guest service and have proven track record for exceeding expectations.Covid-19 Safety Policy: In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Safety Policy.What is in it for you:

  • Subsidized staff accommodation provided on-site for full time status
  • Duty meal in our newly renovated staff cafeteria
  • Competitive extended benefits package including medical, vision and dental for full time permanent status
  • Employee Travel Program
  • Comprehensive Wellness Platform (LifeWorks)
  • Discounts on food & beverage/fitness centre/spa/golf
  • Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor
What you will be doing:
  • Responsible for the mentorship, motivation, training and development of the 16 + Switchboard Agents
  • Able to analyze guest feedback relating from a variety of sources to identify trends and implement operational changes to satisfy the guest feedback
  • Act as a Guest Recovery specialist/mentor and ensure all issues are appropriately recorded and effectively communicated to Department Heads for appropriate follow up
  • Responsible for coordinating effective and creative scheduling using call capture statistics via Symposium (CCM)
  • Assist the Royal Service Manager with tasks such as recruitment, scheduling, payroll, performance reviews, performance management and month end commentary
  • Promote understanding of the hotels Emergency Procedures working closely with Security and Engineering on Fire Panel response times
Your experience and skills include:
  • Minimum 1 year experience in a leadership capacity and be able to demonstrate effective results
  • 2 years of previous front desk experience, preferably in a large volume property
  • Excellent knowledge of Micros-Opera PROPERTY Manager, Symposium (CCM), Royal Service Manager, Open Table and Microsoft Office applications are a definite asset
  • Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
  • Excellent written and verbal skills with a high attention to detail required
  • Solutions-orientated, strong interpersonal skills and problem solving techniques
  • Constant sitting, standing and walking throughout shift
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for AccorWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSAPPLY TODAY: For more information on working and living in Banff, please visit www.banffspringsjobs.com.Quick Apply
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