General Manager, Transportation - Jobs in Banff, AB

Job Description

What will you do in this job:Assure that other key leaders and stakeholders are provided with accurate and timely information to provide for progress towards our shared goals and facilitate effective decision making across the enterprise both operationally and strategicallyParticipate in both tactical and strategic operational discussions with the Pursuit Senior leadership team, Pursuit Financial team, operational leaders in the field, Pursuit Senior Executives as requiredEstablish strong, partner-like relationships with the VP OPS, President, senior leadership team, hotel and attraction leaders, Pursuit Corporate Team; based on deep understanding, acumen and knowledge of the company’s business, strategy, plans and performanceAnticipate key issues and informational needs and be prepared to discuss ongoing performance and key projects that will enhance the performance of the transportation business and drive shareholder valueBecome deeply ingrained in the operations of the transportation product on a global basis and be “internally invasive” in order to drive employee satisfaction, guest satisfaction and financial performanceAssist other members of senior management across Pursuit/VIAD evaluating opportunities for revenue and pricing growth and strategic value creation; create a compelling vision for the future of Brewster TransportationPerform rigorous employee and guest satisfaction analyses, operating, risk and profitability assessmentsAssess the current organization on to maximize performance improvementProvide leadership and coaching that fosters an environment of problem solving, service, teamwork, accuracy and speed, improved business practices and attract and retain superior talent on our teamTogether with our business and finance leaders support the development and execution of a disciplined and systematic reporting and long-term planning process that compliments the existing requirements of Pursuit/VIADHelp support an integrated framework that uses metrics that measure, assess and benchmark performance, guest satisfaction, demographic trends, and analyze operating trends against clearly defined financial targets used in the budgeting and planning processEstablish proactive internal monitoring systems that create accountability, identify risks and opportunities and develop contingency plansSpeed up reporting to provide accurate and timely information to the team that heightens their ability to both anticipate and react within a seasonal business cycleMake employee and guest safety a cultural cornerstone to maintain our reputation as an industry leader and guest safety advocateDevelop long-term relationships and credibility with key internal and external constituencies important to Pursuit including all VIAD constituents and our resort communitiesSupport growth of all Pursuit LOB’s through collaboration and engage a broad organizational perspective in program development and revenue growthCollect, communicate and lead the efforts to know and understand our customers, guest trends, innovation, product developmentEngage opportunities to make Brewster Transportation a bigger part of Pursuit’s public story by creating personal and community connections that resonate with Pursuit valuesProvide support to all of the company’s research and guest satisfaction programsWhat skills and experience do you need for this job:10+ years of experience in experientially-focused transportation business, travel and recreationThrives in a fast paced, high energy work environmentExperience with best in class operating systems, training, staff development and the operational management of large and complex recreation businessesExperience building relationships and working on teams across all levels of an organization, particularly with operating teams, line supervisors, seasonal staff from a broad range of cultural and ethnic backgroundsCreate “followership” through modelling our core values and best practicesMust be capable of inspiring teams to drive speed and performance within the organizationExperience with P/l management, creating strong employee and guest satisfactionStrong experience across a broad range of travel and recreation businesses including sightseeing experiences, charter services and attractionsExperience in the use of information technology as it applies to operations, guest satisfaction, revenue maximization and having knowledge of booking and fleet management systemsCritical Competencies for SuccessStrong Business Partner - A leader who is a critical thinker, who is capable of being a strong resource to a highly engaged VP and regional operational leaders. The GM Transportation will be a highly respected and value-added partner and team player and work effectively within the organization and help facilitate better decision making and drive business performance by:Demonstrating deep intellectual curiosity in learning about the business and a broad organizational perspective beyond “just the numbers”Having a hands-on and engaging style with superior operating and execution skills that bring rigor and discipline to processes; drilling down into details; solving problems and making changesBringing emotional intelligence and leadership strength to drive employee and guest satisfactionDemonstrating strong partnership skills that are collaborative, team-oriented, selfless, respectful and show perspective about the broader enterpriseAn articulate communicator with an ability to be crisp and concise and deliver messages with confidence and authority in an atmosphere where candor and directness are the normAbility to process information quickly and make decisions with fact-based logic and sound reasoningMaintaining composure under pressure and being resilient, cheerful, adaptable and flexibleTechnical Skills - A smart and capable leader who will ensure we deliver a world class guest experience. With high integrity, using strong controls and reporting; put into place the operational systems to deliver a best-in-class experience. This will be done in a bustling multi hotel organization by:In partnership with the Pursuit team, taking the lead in all matters related to transportation operations; put the tools and systems in place to wow guests and staff!Together with the VP OPS and the Pursuit Finance leader develop a set of metrics, dashboards and reporting mechanisms that provide analytical insight and strategic decision-making support to the senior leadership teamGenerally demonstrating strong quantitative skills that bring actionable insights based on data, analytics and an understanding of the business and ability to think on a broader strategic levelDelivering effective management oversight of transportation business, including heavy duty maintenance operations, across multiple geographiesEnsuring that systems and reporting procedures provide management and external constituencies with timely and accurate employee and guest satisfaction resultsEnsuring the continuous improvement of the delivery of the sightseeing experience, and bringing best practices to the organizationA global mindset that naturally extends beyond borders and can help the business navigate through the quickly evolving guest experiences within our national competitive setStaying abreast of new innovations, product developments, and innovative points of view on guest experiences and service deliveryOrganizational Leadership - An engaging leader who cares about people as well as numbers, will help complete and manage the build out of a “best-in-class” organization for a fast growing division of a public company geography:Focusing on helping build great talent internally within the organization and developing a strong bench of talent for our transportation businessMotivate, Lead, InspireCreating a clear vision and sense of direction, setting high standards, creating accountability and an environment that encourages creativity and innovation, sharing of ideas and resources, invites empowerment, and has a strong sense of engagement and purposeAssessing existing resources, roles and responsibilities, and recruiting, attracting, and retaining talent for our transportation business by providing challenging tasks and stretch assignments, by developing and mentoring people and providing feedbackBeing engaged and collaborative, with an open style that proactively builds relationships, listens, communicates crisply, and creates a collegial environmentServing the enterprise as a performance-driven leader who inspires confidence, knows how to lead and empower others, nurtures talent and can help build out the Transportation team to be in the “Top Five” sightseeing providers in CanadaStrong team player who is highly motivated and a coach with a participative management style and creating an atmosphere in which people work together effectivelyLeading by example as one who has motivation, drive, entrepreneurial zeal and passion to grow with the company as it grows beyond its current size, product offerings, customer base and geographiesBeing resourceful, adaptable, resilient, and having a strong sense of self-awareness