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Night Auditor - Jobs in Banff, AB

The Rimrock Resort Hotel
Job LocationBanff, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

We truly believe that our continued success is a result of our employee contributions. Positive attitudes, exceptional customer service skills and working as a team is really what makes The Rimrock the most desired hospitality experience in the Canadian Rockies. We pride ourselves on welcoming each new employee onto our team and helping them develop skills and knowledge to further their careers. It is our mandate to promote from within and facilitate both personal and professional growth and development.This position is eligible for free on-site staff accommodation (as a taxable benefit) OR a $1.00 per hour shift premium for working overnight if staff housing is not required.ScopeThe Night Auditor is a key member of the Front Office team, responsible for the overnight operations of the hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. This position works overnight.Duties and Responsibilities

  • Complete nightly audit of guest transactions, investigating and fixing any out-of-balance transactions or postings.
  • Produce a variety of reports for other departments, ensuring reports are timely and accurate.
  • Support the Reservations team with entering of reservations, confirmation of extranets, and processing telephone and walk-in reservations.
  • Greet arriving guests, provide check-in services, and arrange for luggage assistance.
  • Provide in-house services, including cashiering and foreign exchange, and providing accurate and timely information about events and services available to guests.
  • Provide departure services including luggage pick-up and storage, check-out services, and processing payment.
  • Operate hotel switchboard and respond to guest emails.
  • Review department communication log each shift and update for the next shift
  • Any other responsibilities or duties as assigned by the supervisor or management team.
Physical Demands
  • Constant standing and walking
  • Significant use of a computer
  • Frequent reaching, leaning, bending
  • Occasional sitting
  • Frequent lifting and carrying up to 11 pounds / 5 kg
  • Occasional lifting and carrying up to 22 pounds / 10 kg
Qualifications
  • Available to work 11:00 pm to 7:00 am shift
  • Completion of Grade 12 or equivalent
  • Post-secondary education in Hotel Management an asset
  • Minimum of 2 years of hotel Front Desk experience required; Night Audit experience preferred
  • Comfortable working knowledge of MS Word, Excel, and Outlook
  • Opera experience is an asset
  • Customer-service oriented and quick to smile and engage in conversation
  • Keen attention to detail with strong organizing skills
  • Solid understanding of financial transactions
  • Self-motivated with the ability to work unsupervised
  • Able to perform in high-pressure situations and to make quick, responsible decisions when required
Thank you for your interest in joining our team! We share in your excitement to live and work in the Canadian Rockies.The Rimrock Resort Hotel is a Bow Valley Workplace Inclusion Charter signatory and we value the diversity of all of our employees. If you are contacted by a Recruiter, please let them know if there is any stage of the recruitment process that you will need support or accommodations for.You can learn more about what to expect as a Rimrock employee here.Quick Apply
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