Sales Manager, Travel Trade - Jobs in Banff, AB

Job Description

What perks can you expect:

• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• A safe work environment with structured COVID procedures and vaccination policies
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job:This role is responsible for the development and performance of sales activities with key clients while striving towards the achievement of maximum profit in line with company vision and values. Working with the Senior Director of Sales, establish plans and strategies to expand the current market.Key Job Responsibilities

• Maintain excellent client relationships with assigned accounts - retain and grow existing clients’ book of business
• Qualify and follow-up on new sales leads, assisting with client product selection
• Manage daily communication ensuring that excellent customer service is provided, and problem solve issues as they arise, with assistance of the Sales Coordinator/Specialist
• Seek out new business opportunities for all Pursuit operating divisions while maintaining and growing existing accounts
• Pursuit Operating divisions include Banff Jasper Collection, Glacier Park Collection, Alaska Collection, FlyOver Collection, and Sky Lagoon
• Provide assessment of new revenue growth opportunities, qualify and secure new clients, close and forecast sales
• Manage customer acquisition and sales process within customer relationship management system
• Manage designated client accounts: Responsible and accountable for client communication directed to the Sales area from internal and external sources, on a daily basis
• Keep up to date on product offerings and make recommendations to clients. Provide support to clients for annual/bi-annual product selection and follow-up
• Cross sell products to clients to ensure products already set up and contracted are utilized
• Provide product training to clients
• Provide competitor and market feedback, including product, price and product placement analysis
• Send out key client statistics, extract sales related statistics and prepare comparisons
• Communicate client product needs and timelines to the Sales Operations team and ensure the prices and product information is received by the client on time
• Provide direction and feedback with regards to product offerings and client services required
• Participate in summer & winter rate and contract distribution
• Attend client meetings either locally or abroad if required – this may involve attendance at in office meetings, dinners, tradeshows, and sales/FAM trips
• Ensure Tradeshow follow-up: complete sales reports/action follow up items
• Manage pre-planned sales trips and initiate business strategies and actions as defined in the sales plans
• Liaise with the Channel Marketing Manager (Print and Online) on implementing new initiatives regarding client marketing
• Participate with all sales and marketing personnel and divisional managers on budgets, marketing plans and gathering of business intelligence
• Provide mid-season and year end plan updates with a focus on tactical performance metrics
• Meet company goals and divisional targets and lead generation as set by key divisions

What skills and experience do you need for this job:

• Minimum 5 years of sales manager experience in the hospitality industry
• Experience with Microsoft Office tools essential (eg.: Excel, Outlook, PPT, Word, Teams)
• Experience with SalesForce or Delphi
• Solid written and verbal communication skills
• Strong “can-do,” attitude with willingness to be flexible and adaptable
• Ability to make decisions, solve problems and exercise good judgment
• Strong commitment to building positive working relationships
• Willingness to work with a geographically dispersed team in a seasonal environment
• Resourceful, with a curiosity to solve problems and create new solutions
• Ability to organize and prioritize multiple tasks in a fast-paced environment
• Sense of urgency to complete job duties accurately and in a timely manner
• Sense of humor and ability to ‘let things roll’ when the unexpected happens
• Hospitality and service-focused mindset including the need to work successfully with both internal and external partners
• Strong sense of prioritization and focus to complete tasks

Travel to other Pursuit geographies or to business meetings will be required both domestically and internationally. The nature of this position will require work to be performed at nonstandard hours and weekends. Proof of COVID vaccination may be required for international travel or attendance at certain meetings or events.This list describes at a high level what this job requires, but no job description can anticipate every single task, issue or project that could come up. Pursuit reserves the right to adjust, reduce, add, or change job tasks as needed for the success of the business.To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job may be based in any one of a number of Pursuit US or Canada office locations. Current, legal ability to work in the home country / office location is required.Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, age, disability, veteran status, and other protected characteristics.What will your work environment be like:Pursuit is a global attractions and hospitality company that connects guests and staff to iconic places through unforgettable and inspiring experiences and strives to become the world’s leading provider of iconic attractions and hospitality experiences. Pursuit generates revenue and shareholder value as one of two business units operated by Viad, an S&P SmallCap 600 international experiential services company, traded on the New York Stock Exchange under the symbol VVI.Pursuit’s mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences. We deliver rich travel experiences to the global market through our unique hotels and lodges, recreational attractions, retail, food and beverage, sightseeing, tours and travel products. Today, the company enjoys strong perennial demand with operations in or adjacent to Banff, Jasper and Waterton Lakes National Parks in Canada; Glacier, Denali, and Kenai Fjords National Parks in the United States; and our Flyover attractions, FlyOver Canada in Vancouver, B.C. and FlyOver Iceland in Reykjavik, and FlyOver Las Vegas in Nevada. A new FlyOver attraction in Toronto, ON is anticipated in 2024. May of 2021 brought the grand opening of the Sky Lagoon, a premier oceanfront geothermal lagoon experience near Reykjavik, Iceland. Through its Refresh Build Buy strategy, Pursuit is continuing its growth trajectory into new iconic locations around the world.EEO Information: Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.Quick Apply

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