Sightseeing Tours, Assistant Guest Experience Supervisor - Jobs in Banff, AB

Job Description

What will be your daily pursuit:Leading the sightseeing team and ensuring maximum guest satisfaction on-board the tours.What perks can you expect:

• Work in a dynamic, culturally diverse team from around the globe
• Seasonal work experience in an iconic, unforgettable, and inspiring location
• Fast-paced and active position – get your step counter ready!
• The chance to work in an inclusive culture and make life-long friends
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job:

• Leads on-site training to new staff members on all Brewster and Pursuit products and services. Ensure that all staff maintain current product knowledge and provide a high level of customer service standards.
• Enforce policies and ensure that all requirements are being achieved.
• Ensure that all targets are being maintained; help with the implementation of promotional items
• Manages staff reviews, and assist in the hiring process for the new staff if it is required.
• Ensure that assigned locations are kept clean and tidy.
• Provide support to the team on customer services issues, and file where they can be referenced if needed.
• Maintain an excellent relationship with Affiliates
• Work with Pursuit Adventure Centre Manager on all levels of communication
• Maintain and update manuals
• Overseeing the daily reconciliation of cash reports and applicable corrections and adjustments.
• Monitoring and balancing the change float
• Ensure cash security by enforcing policies and authorized access to the safes and safe cash handling procedures in the ticketing areas.
• Continue with staff performance appraisals; addressing strengths and weaknesses on a monthly and quarterly basis.
• Effective use of time management and schedule work hours in accordance to busy / slow periods
• Responsible for ensuring all staff understand Pursuit’s values and the Brewster and Pursuit Adventure Centre brands
• Make selling Pursuit products an enjoyable experience for both employee and customer
• Maintain operations within budgeted labour to revenue targets
• Expected to work at least one full day at the Lake Louise Desk location once per month
• Leads recruiting, training and developing the roles required with assistance from the Guest Experience manage when necessary.
• Assists the Pursuit Adventure Centre Manager by acting as main gate keeper of Pursuit Adventure Centre’s wide communication when it is needed
• Assists the Pursuit Adventure Centre Manager by developing and maintaining a professional and positive relationship with Affiliates, tour group companies, suppliers, Street Team, other departments and Pursuit Adventure Centre’s
• Ensure retail inventory/fixtures are well stocked and clean at all times
• Merchandising and display to be maintained and visually appealing at all times. It’s not simply putting things on the floor, but rather making sure it always looks appealing. This means giving some thought to the display.
• Send Downtown Retail Manager weekly report and inventory needs

What skills and experience do you need for this job:

• Able to communicate fluently in English. Secondary language skills are an asset.
• Mature and possess a proven ability or desire to work effectively in a fast paced team environment.
• Proven Leadership skills

What will your work environment be like:This fun, summer job runs from March 1 to October 14, 2022.

• Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Independent. You’ll spend your days in and around national parks.
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.Quick Apply

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