Sightseeing Tours, Host $16/hr - Jobs in Banff, AB

Job Description

What will be your daily pursuit:Ensuring maximum guest satisfaction on-board the Sightseeing toursWhat perks can you expect:

• Work in a dynamic, culturally diverse team from around the globe
• Seasonal work experience in an iconic, unforgettable, and inspiring location
• Fast-paced and active position – get your step counter ready!
• The chance to work in an inclusive culture and make life-long friends
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job:

• Working with the Driver, the Host Guide (HG) coordinates providing refreshments, Pursuit attractions and services
• Escorting and providing limited commentary to the guests when leaving the bus
• Meet and greet guests at place of tour origin
• Assist driver with luggage storage and handling
• Responsible for on-board refreshments stock control; garbage and recycling disposal
• Provide informative answers about Pursuit and its attractions
• Provide on-board refreshments to all guests; regularly check on guests throughout the tour to meet their needs
• Communicate via phone or radio to attractions, places of interest to inform them on estimated time of arrival
• Coordinate with the Bus Director on passenger manifests, missed shows, bus breakdowns, etc
• Ensure that each customer interaction is friendly, courteous, and professional
• Represent Pursuit professionally in all communications relating to clients/guests, suppliers, products and co-workers
• Direct all clients and guests to the appropriate locations
• Resolve customer service problems by tracing source, then finding and recommending alternatives
• Follow up all problems with the goal of preventing a recurrence
• Relay appropriate problems to supervisor with potential solutions
• Maintain current and accurate knowledge of all of Explore Rockies products and website
• Keep up to date with changes to computer systems or any communication systems
• Maintain professional conduct and appearance at all times
• Foster a friendly environment and keep the Activity Centre and other Brewster property clean and organized
• Uphold the “Always Honest” values

What skills and experience do you need for this job:

• An active interest in the Canadian Rockies
• Possesses organizational skills
• Able to communicate fluently in English
• Secondary language skills are an asset
• Strong customer service skills and attention to detail
• Previous sales experience in a similar position
• Mature and possess a proven ability or desire to work effectively in a fast-paced team environment
• Cash handling experience
• Handle heavy luggage
• Flexible and able to work shifts

What will your work environment be like:This fun, summer job runs from April 1, April 4 or May 2 to August 29 or October 10, 2022.

• Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Independent. You’ll spend your days in and around national parks.
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.Quick Apply

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