Sightseeing Tours, Host Supervisor $19/hr - Jobs in Banff, AB

Job Description

What will be your daily pursuit:Leading the sightseeing team and ensuring maximum guest satisfaction on-board the tours.What perks can you expect:

• Work in a dynamic, culturally diverse team from around the globe
• Seasonal work experience in an iconic, unforgettable, and inspiring location
• Fast-paced and active position – get your step counter ready!
• The chance to work in an inclusive culture and make life-long friends
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job:

• Support, coach and ensure that each member of the host team (Brewster Sightseeing Hosts), provides upbeat and professional guest experiences that go above and beyond our guests’ expectations
• Train new staff members and provide ongoing feedback
• Help create a positive and encouraging team environment
• Coordinate with the Guest Experience Manager to ensure a smooth operation, problem solve on the spot when required and report technical issues to management in a timely manner
• Serve as the escalation point for customer service issues, handle customer concerns and react quickly and professionally
• Enforce policies and ensure all areas of the Host Program meet expectations from cleanliness standards, employee appearance, customer service, safety and environmental standards
• Execute all work in a safe, professional manner in compliance with H&S and Brewster Always Honest Policy
• Ensure that assigned locations are kept clean and tidy
• Maintain excellent relationships with Drivers, Bus Directors and Pursuit Adventure Centre staff
• This position reports directly to the Guest Experience Manager for Brewster Transportation

What skills and experience do you need for this job:

• Customer Service Driven
• Proven leadership skills and a passion for coaching and developing employee skills
• Strong customer focus providing friendly, professional and efficient service
• Effective problem solving and critical thinking skills
• Demonstrate high levels of positive energy and a willingness to take on new challenges
• Ability to thrive and lead in a fast-paced environment
• Attention to detail and good communication and listening skills with local and international guests and staff
• Second language skills highly advantageous
• Passion for employee and guest safety
• Excellent organizational and multi-tasking skills
• First Aid Training an asset
• Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs

What will your work environment be like:This fun, summer job runs from March 1 to October 14, 2022.

• Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Independent. You’ll spend your days in and around national parks.
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.Quick Apply

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