Spa & Fitness Manager - Jobs in Banff, AB

Job Description

We truly believe that our continued success is a result of our employee contributions. Positive attitudes, exceptional customer service skills and working as a team is really what makes The Rimrock the most desired hospitality experience in the Canadian Rockies. We pride ourselves on welcoming each new employee onto our team and helping them develop skills and knowledge to further their careers. It is our mandate to promote from within and facilitate both personal and professional growth and development.ScopeManage all aspects of the Spa & Fitness Centre to ensure the Spa & Fitness team is set up for success and deliver exceptional guest experiences.Duties and Responsibilities

• Overseeing and managing department budgeting, forecasting, payroll analysis, service charges and commissions, and cost analysis of products and services.
• Staying informed of all latest developments and trends in the Spa Industry including sales techniques, pricing structures, and promotions in the Bow Valley.
• Working with the General Manager on Spa long and short term strategic planning; ensuring the facility is operating efficiently, effectively, and profitably.
• Creating and updating department standard operating procedures (SOPs) and ensuring staff are trained on SOPs and are following them.
• Ensuring the overall cleanliness and upkeep of the entire Spa & Fitness area including reception, waiting areas, treatment rooms, fitness centre, pool, steam rooms, sauna, and locker rooms.
• Managing the Rimrock Fitness Membership program.
• Recruitment and training of new staff for all areas of the Spa & Fitness Centre.
• Creating employee schedules, conducting performance reviews, and administering disciplinary action.
• Responding to guest inquiries or concerns regarding their treatment or experience in Spa & Fitness Centre, including responding to online reviews.
• Working with the Sales & Marketing Department on developing special packages, potential business referrals, and marketing strategies to increase the Spa’s online presence and promote our services.
• Having a clear understanding of all services provided and products used in treatments and for sale, and the benefits they offer.
• Ensuring employees are presenting themselves to Hotel standards, are providing exceptional customer service, and are following health and safety protocols.
• Ensuring effective communication with every department within the hotel.

Physical Demands

• Significant sitting and use of a computer
• Frequent standing or walking
• Occasional lifting and carrying up to 15 pounds / 7 kg
• Occasional leaning, reaching above and below shoulder height, and bending

Qualifications

• Completion of Grade 12 or Equivalent
• Certificate or diploma from an accredited Esthetics or Massage Therapy College preferred
• Post-secondary education in Business or Hospitality/Tourism is an asset
• 5+ years in the Spa industry
• 2+ years of spa or gym management experience
• Comfortable using Microsoft Word, Excel, and Outlook and learning new software programs
• Customer-service oriented
• Excellent communication and interpersonal skills
• Comfortable providing positive feedback and support to all team members
• Actively contributes to a positive and motivating work environment
• Comfortable handling cash

Thank you for your interest in joining our team! We share in your excitement to live and work in the Canadian Rockies.You can learn more about what to expect as a Rimrock employee here.Quick Apply

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