Spa Reception Agent - Permanent - Jobs in Banff, AB

Job Description

First impressions are everything! As a Spa Reception Experience Coordinator with The Willow Stream Spa, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in treatment selection and knowledge of the spa will ensure our guests have a lasting memory of their visit.Covid-19 Safety Policy: In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Safety Policy.Rate of Pay: Starting at $16.58 per hour. Full rate after one year is $20.27 per hour.What is in it for you:Subsidized staff accommodation provided on-site for full time statusDuty meal in our newly renovated staff cafeteriaCompetitive extended benefits package including medical, vision and dental for full time permanent statusEmployee Travel ProgramComprehensive Wellness Platform (LifeWorks)Discounts on food & beverage/fitness centre/spa/golfOpportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with AccorWhat you will be doing:Greet members and guests and answer telephone inquiries promptly and professionally providing complete details of all spa aspects and channel to appropriate person for assistanceBe knowledgeable about all aspects of treatments, retail products and the facilityResolve guest concerns to ensure guest satisfactionBook / Schedule Treatments, give tours of spa, escort guests as requiredEnsure smooth operation of reception and control entry into all areas of facility by restricting all unauthorized individualsCollect payment from clients for all services rendered and retail productsMaintain inventory and stocking of all reception materialsOther duties as assignedYour experience and skills include:Minimum of 1 year experience in spa industry or hospitality preferably in a similar positionDiploma or Degree in hospitality or related field an assetComputer literacy in Microsoft Office, Word, ExcelExcellent communication skills, both written and spokenConstant standing/walking throughout shift and must be able to lift and carry 20+ lbsYour team and working environment:Fast-paced, upscale, luxury hotelClose proximity to multiple ski resorts in winter and world-renowned hiking trails in summerHospitality employees worldwide making this a great place to develop lifelong connectionsVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for AccorHotelsWe are much more than a world leader. We are more than 250,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,500 addresses and on our digital platforms. We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit https://www.accorhotels.jobs/home.aspxAPPLY TODAY: For more information on working and living in Banff, please visit www.banffspringsjobs.com.CWMR-1888 – CWMR-2022Quick Apply

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