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Team Lead (Banff, AB) - Jobs in Banff, AB

Canada Goose Inc.
Job LocationBanff, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Company DescriptionCanada Goose isnt like anything else. We’ve built something great, something special – an iconic lifestyle brand with an inspirational and authentic story. Our purpose-based platform HUMANATURE and philosophy that humans are a part of nature and nature is a part of us informs everything we do. From the materials we use to the products we make, everything is meticulously crafted and built to last. At Canada Goose we endure any condition, observe every detail, and take the long view in order to keep the planet cold and the people on it warm.Here, opportunities are everywhere – to try something new, to learn, to do meaningful and impactful work, and they’re yours for the taking.Job DescriptionStore Financial Performance:

  • Achieve or exceed sales targets including both the top and bottom line results
People Management & Engagement:
  • Support in training on standard operating procedures; ensure brand ambassadors have the proper understanding of product and brand history
  • Coach and mentor brand ambassadors to improve performance and develop key selling and operational skills that enhance customer experience
  • Identify external talents for Canada Goose’s retail business and support in onboarding new team members
  • Drive Employee Engagement through performance recognition and development
Customer Experience:
  • Ensure an outstanding customer experience through team selling with the brand ambassadors
  • Drive our Net Promoter Score (NPS) and other selling and service metrics such as; conversion, average dollar per transaction, average unit retail
  • Drive respective location’s Units per Transaction (UPT)
  • Resolve customer issues and NPS detractors in a timely manner by investigating opportunities, developing solutions, preparing reports and coaching staff on managing similar challenges in the future
  • Leveraging in store elements to provide a memorable experience
Operational Excellence:
  • Compliant of store operating procedures to minimize store shrink
  • Assist with Payroll and schedule management
  • Performs store opening and closing procedures in alignment with company standards
  • Regularly review company’s email and other communication tools to ensure applicable messages are shared with Brand Ambassadors and to act on those messages in a timely manner
  • Other responsibilities may be added to meet the needs of the business
Experience, Education and Designations:
  • 3-4 years retail management experience
  • Proven experience working with affluent and luxury brands is an asset
  • High-volume traffic experience is an asset
Knowledge, Skills and Attributes:
  • Basic knowledge of inventory, scheduling and payroll management
  • Strong time management and organizational skills, ability to multi-task in a fast-paced environment
  • Solid knowledge and understanding of retail metrics
  • Consistently exhibits Canada Goose’s Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial
  • Advanced skills in Microsoft Office; specifically, Word and Excel
  • Proficiency in another language is an asset
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