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Customer Service Manager - Jobs in Barrie

Distribution stox
Job LocationBarrie
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract

Job Description

Job DescriptionThe Customer Service Manager is responsible for overseeing operations.He/she ensures that protocols and standards are improved. He/she works as a team to ensure excellence in customer service and the adoption of a positive culture, with an attitude of openness and transparency, in partnership with internal and external customers.ResponsibilitiesCUSTOMER SERVICE

  • Maintain a pleasant and professional working environment with customers when requesting advice, prices, dates and status of deliveries.
  • Provide first level technical support to agents (ERP website, procedures, technical calls on tires and accessories).
  • Collaborate with management in the resolution of complaints, projects and complex files.
  • Take calls during high season when there is overflow in the queues.
HUMAN RESOURCES MANAGEMENT
  • Collaborate in the planning, hiring, integration and ongoing training of the team in partnership with Human Resources.
  • Ensure the quality of the staff in place to manage all tasks without delay throughout the year and to maintain budget, work and performance objectives.
  • Authorize employee timesheets, manage absence requests and collaborate in disciplinary cases.

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