Intake Service Coordinator - Jobs in Barrie

Job Description

Independent Living Services Simcoe CountyIntake Service CoordinatorHealth and Dental Benefits After 1 Month!Conditions Apply Independent Living Services Simcoe County (ILS) is a leading Ontario Health funded Not for Profit Agency providing support and services to adults wishing to live independently and well in their homes. Through our programs and services, we are able to assist adults living with permanent physical disabilities and seniors aging at home lead dignified, productive and independent lives. You can learn more by visiting Join Our Team - Independent Living Services (ilssimcoe.ca)Our Vison: Full Life LivingOur Mission: Partnering for PossibilitiesWe Value: Excellence, Collaboration, RespectWhat we offer:

• Paid travel time and mileage - paid at every pay period.
• Set Schedule from Monday-Friday, 8:30am-4:30pm – Intake Service Coordinators work a fixed schedule, consisting of 70 hours bi-weekly – Work-life balance is important for you and our clients.
• Comprehensive Benefits Coverage including Health and Dental and a Long-Term Disability income protection plan - because we care about our employees and their families.
• Health and Dental Benefits After 1 Month - Only applicable for Full-Time employees, including a CAA roadside assistance membership!
• Paid Vacation and Sick Days – we believe a solid work life balance makes a difference.
• RRSP Matching – 3% of your annual earnings.
• Employee and Family Assistance Program – wellness is important to us.
• Personal Protective Equipment (PPE) - available at all times. Health and Safety is a priority for ILS.
• Training, Development and Wellness Opportunities – we focus on individual development plans, helping our employees to grow in their current roles and beyond.
• Technology – all the technology needed to do your job effectively and efficiently (mobile smart phone, electronic scheduling, virtual connectivity with your supervisor, etc.).
• A Culture of Mutual Respect – we listen, engage, and empower.

Description of Duties and AuthorityThe Intake Service Coordinator reports to the Manager of Planning for the duties related to general inquiries, accurately processing all client information, database management, gathering statistics and effective waitlist management. While offering exceptional customer service to applicants and community members.Program and Organizational ManagementIntake Responsibilities:

• Process all client referrals and complete the intake cycle for all applicants.
• Determine eligibility according to Ontario Health and Ministry guidelines.
• Respond to all service inquiries in consultation with the Manager of Planning.
• Update and maintain electronic files and Database to ensure accurate records.
• Maintain waitlists, to ensure applicant information is current and accurate.
• Provide information to applicants on external resources and assist with referrals as required.
• Participate in team meetings, handle correspondence, and share meeting responsibilities.
• Contribute to a team approach to problem solving, risk mitigation as well direct contact with clients, staff, community partners ILS management team.

Referral Responsibilities:

• Maintain awareness of the various government and community programs and resources designed to assist seniors and individuals with disabilities to participate safelyamp; independently in their community and within their homes.
• Complete referrals for current/active clients (ie. OT, PT, Nursing, PSW) through Health Partner Gateway.
• Network with partner agencies/groups, and joint problem solving to address gaps.

Assessment and Service Coordination Responsibilities:

• Arrange and conduct initial home assessment using standardized assessment tools, i.e., interRAI tools and all ILS related documentation.
• Ensure timely admissions to ensure Ontario Health and Ministry targets are met.
• Assist in the development of a care plan and identify long and short-term goals with the clients and caregivers while keeping client’s independence as a top priority.
• Work closely with the Client Service team members to plan and coordinate the delivery of services for new admissions and mitigate risk.
• Complete a Risk Assessment of the client’s physical environment and note hazards that will require correction to ensure a safe working environment for staff prior to the commencement of service.
• Create and implement new client Master Schedules.
• Provide client orientation and educate on the program goals, principles, and values.
• Work with ILS management to recommend and revise processes related to intake and admissions.
• Participate in presentations to educate community groups and partner agencies on ILS’s programs and eligibility.
• Build professional relationships with collaborative partners, community support agencies and hospital discharge planners to ensure coordination of services.

Financialamp; Statistical Management

• Assists with the collection of programs statistics.
• Effectively logs and tracks all department statistics.
• Completes program reports and statistics as required.
• Works with the Database Administrator and Manager to ensure database accuracy.

Strategic Planning and Development

• Participate in planning and communication of ILS’s missions, values and goals.
• Monitor and report Program Targets/ work with Database Administrator to report on Admissions and Discharges for statistics.

Health and Safety

• Adhere to the Agency’s Health and Safety Policies and Procedures and ensure a safe andhealthy workplace for all employees.

Required Qualifications and Skills

1. Graduate of a post-secondary program in health care, social work and or a combination of related work experience required.
2. Experience in intake and waitlist management related to community services or other related fields.
3. Experience with interRAI assessment tools.
4. Experience with the development of care plans with the focus of promoting the client’s independence.
5. Competent with Microsoft Office Suite, Windows, Excel, and other current technologies.
6. Experience working with databases, including Health Gateway Partner HPG.
7. Excellent organizational, problem-solving, attention to details, analytical and strong research skills.
8. Strong customer service focus and demonstrated knowledge and sensitivity to the needs of adults with disabilities and seniors.
9. Effective communication skills, (verbal, written, active listening and presentation skills).
10. Knowledge of community resources, and legislation related to community health services.
11. Maintain reliable transportation and possess a valid Ontario Driver’s License.
12. Maintain the confidentiality of informationamp; respect privacy laws.

Please Note that due to the changing nature of the ILS #39;s role and relationship with funders, the duties and responsibilities of this position may change from time to time necessitating the delegation of other related duties within the agency.Other ConsiderationsILS is hiring one 12-month Full-Time contract position with the possibility of extension. Scheduled time in the Barrie office will be required, as well as some travel within Simcoe County. Access to a reliable vehicle and valid insurance for travel is required. _________________________________________________________________________________We offer a competitive salary including a comprehensive healthcare benefits package, RRSP matching, access to an employee and family assistance program, and an incredible work environment.Please apply to this position with a cover letter and resume here:Join Our Team - Independent Living Services (ilssimcoe.ca)Please be advised that as part of the mandatory screening process ILS requires professional references, verification of academic, training and accreditation credentials, plus a current Police Vulnerable Sector Check. A Current Immunization Record is required of all new employees, including three doses of a COVID-19 vaccine series approved by Health Canada or the World Health Organization, short of an approved exemption on a ground pursuant to the Ontario Human Rights Code or medical reasons.In keeping with our continuing efforts towards greater representation, we welcome applicants with relevant lived experience and candidates with a broad reflection of identities including Black, Indigenous, People of Colour (BIPOC), LGBTQ2SI+, age, abilities and socioeconomic background. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), ILS provides accommodation, accessible formats, and communication supports at all stages of the hiring process. We ask applicants to make their needs known in advance by contacting jobs@ilssimcoe.ca or phoning (249) 535-1680.ILS offices are located in Simcoe County. We acknowledge that the land on which we work in is the traditional territory of the Anishinaabek Nation. The Wendat and the Haudenosaunee Nations have also walked on the territory over time. We acknowledge the enduring presence of Indigenous people and are grateful to have the opportunity to be present in the territory.Powered by JazzHR