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Patient Portal Coordinator - Jobs in Barrie, ON

Royal Victoria Regional Health Centre
Job LocationBarrie, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

The Patient Portal is an essential component of the patients healthcare journey, supporting patients with access and self-management of their own health information. The Patient Portal Coordinator role is an integral role that links patients to their record with a focus on providing digital literacy support. The coordinator facilitates the development of patient education materials and supports the production of online and in-person learning modules.Qualifications / Requirements:

  • Undergraduate degree in a health-related field or equivalent combination of education/experience related to health information;
  • Experience navigating the MEDITECH Expanse Patient Portal an asset;
  • Minimum 3-5 years practical and related experience in a hospital setting;
  • Thorough knowledge of the Personal Health Information Protection Act (PHIPA) and the Public Hospital’s Act with respect to Release of Information;
  • Certification with the Canadian Health Information Management Association (CHIMA) an asset;
  • Fluency in French is an asset
Competencies:
  • Proven ability to evaluate the severity of issues, recommend solutions and escalate where necessary
  • Conflict resolution skills are an asset
  • Excellent written and verbal communication skills and listening skills;
  • Exceptional interpersonal skills required; knowledge of digital platforms will ensure success
  • Knowledge of functionality and navigating personal devices (e.g. smartphones, tablets, computers)
  • Demonstrated ability to independently identify issues, plan improvements, measure success and continue improvement
  • Strong computer skills (Internet, Microsoft Word, Outlook, PowerPoint, Excel)
  • Proven adaptability to varying roles and responsibilities as needs and priorities of the position evolve;
  • Knowledge and experience working with those who have low digital literacy skills
  • Demonstrated ability to build successful working relationships with all levels of staff
  • Fluency in French is an asset
Responsibilities:
  • Assists Patients with login and way finding of the Patient Portal
  • Answers/Directs questions to proper authorities
  • Monitors and reports on benefits, outcomes, and quality improvements measures
  • Collaborates with Regional Privacy Office, Health Records, Registration and Clinical Application Specialists for accuracy and timely information input
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