Programs Process Analyst - Distribution Damage Prevention - Jobs in Barrie, ON

Job Description

46012 - Barrie - Regular -Safety Comes First is a core value at Hydro One, and we remain committed to taking every reasonable precaution to ensure a respectful, safe and healthy working environment. Further to this commitment, we have adopted a COVID-19 Vaccination Policy to protect the health of our employees from the hazard of COVID-19. New employees will be required to declare their vaccination status to Hydro One. Employees who do not provide proof of vaccination status may not enter any 3rd party locations that require full vaccination (e.g. customer properties).Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.It’s an exciting time to join the team at Hydro One!*NOTE* Hydro One introduced a Hybrid Work Pilot Project in 2022 for most office-based roles. Employees work in-office/on-site two days a week and remotely from home for three days a week. Hydro One is adding refreshed workspaces and technology to support these changes. Join us as we ‘trial & learn’ a new modern way of working and be a key driver of future state!In office but with intention – a time for team and trust building, collaboration, and socialization. Please reach out to us to learn more!General Accountabilities:Reporting to the Manager, Distribution Damage Prevention this role will support Program Process Specialists (PPS) with management of underground locate contracts and damage claims including:

• Monitor and report on vendor compliance with contracts, legislation, and regulations.
• Assist with documenting processes and continually review for opportunities to improve.
• Support the implementation and ongoing requirements of changes in the underground locate industry.
• Liaise with Ontario One Call, vendors, and other utilities to assist with arranging dedicated locator for requested projects.
• Monitor processes to ensure compliance with the requirements of the Building Broadband Faster Act, the Ontario Underground Infrastructure Notification System Act, and Hydro One procedures.
• Provide information internally and externally on dedicated locator model, and Hydro One requirements.
• Assist with onboarding of additional dedicated locate service providers, including contract execution, records transfer, and arranging ticket management access.
• Monitor locate service provider performance and contractual compliance with Hydro One requirements.
• Support PPS and industry partners in establishing reporting framework and templates for service providers.
• Support Alternate Locate Agreements to improve locate delivery timelines.
• Monitor, evaluate, and recommend changes and best practices to meet locate compliance requirements.
• Provide input into the development of the communication and training requirements relating to processes and prepare and deliver presentations and other materials as required.
• Contribute to the interpretation and assessment of performance as it relates to the execution of work programs, effectiveness and adaptation of business processes, tools and systems.
• Assist in process benchmarking and identify potential best practices to improve assigned processes.
• Prepare analysis or provide information or advice in response to internal and external requests.
• Assist with reporting requirements including weekly dashboards, monthly financial reporting, and ad hoc reports as required.
• Work with various internal and external parties to support the damage claims process to ensure costs associated with 3rd party damages are recovered.
• Perform other duties as required.

Selection Criteria (Essential Knowledge & Experience):

• Requires knowledge of legislation and regulations impacting underground infrastructure owners, including the Ontario Underground Infrastructure Notification System Act.
• Requires understanding of Ontario One Call and underground locate processes.
• Requires ability to build and maintain relationships with stakeholders including external utilities, locate service providers, and other industry partners.
• Requires knowledge of Contracts or Service Level Agreements to be able to analyze the associated information and provide advice to stakeholders or Manager.
• Requires experience handling multiple tasks while adhering to stringent deadlines and status tracking.
• Requires ability to perform independent process and/or audit reviews and presenting findings to key stakeholders.
• Requires experience in working effectively with a wide range of people as well as the ability to work independently.
• Requires a sound knowledge of the theories and principles relating to business methods, processes, operations, including computerized applications associated with a modern business environment.
• Requires experience creating and producing reports using various tools, such as SAP, BI, Excel, Sharepoint, locate management software (TelDig), etc.
• Requires extensive data analysis experience using various tools to identify trends, opportunities, provide status updates, etc.
• Requires experience monitoring organizational performance, using a variety of diagnostic tools, and working in change management initiatives to secure organizational alignment and improved performance.
• Requires basic understanding of the electrical distribution system and associated components/equipment.
• Basic understanding of GIS systems would be beneficial.
• This knowledge is considered to be normally acquired through the completion of 4 years of University training (Grade XII plus 5 years).

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2022.Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email [email protected] Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.Deadline: February 6, 2023In the event you are experiencing difficulties applying to this job please consult our help page here.Job Segment: Change Management, Data Analyst, ERP, SAP, Distribution, Management, Data, Technology, OperationsQuick Apply

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