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Quality Assurance Representative - Jobs in Barrie, ON

Merry Maids of Barrie
Job LocationBarrie, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Merry Maids of Barrie and ServiceMaster Clean of Barrie and Orillia are looking for a committed, responsible, organized and outgoing individual to add to our office team as a quality assurance representative.

  • Do you enjoy a fast-paced work environment
  • Do you like a job with a variety of tasks and responsibility
  • Are you able to use Time Management skills to plan out your daily schedule to ensure all tasks are completed
  • Do you like building rapport with clients
  • Are you able to work effectively while not under direct supervision
  • Can you maintain strict confidentiality and privacy
Shifts would generally be Monday to Friday from (9:00 am to 5:00 pm, or 10:00 am to 6:00 pm based on business needs).Driver’s license with a clean driving history is required.Job DescriptionGeneral Cleaning (as required)
  • Sweep, mop and wash floors
  • Dust desks, phones and all surface areas.
  • Vacuum carpeting and area rugs.
  • Clean, disinfect and polish kitchen.
  • Clean, disinfect and polish bathrooms.
  • Pick up debris and empty trash & recycling containers
Quality, Customer Service & Sales Support
  • Meet with staff team onsite, perform a thorough walkthrough of all new customer locations with teams.
  • Address customers complaints or concerns where applicable.
  • Address quality concerns with staff, and customers.
  • Provide quick and efficient service recovery practices as required to ensure lasting customer relations.
  • Detailed onsite inspections of customer locations, completed with customer as much as possible.
  • No “cold calling” involved
  • Follow-up on leads, and quotations
  • Accompany sales manager(s) to customer location after awarded sale to do walkthrough with customer contact, and collect any access
  • Coverage for management when required by attending customer locations to do initial walkthroughs, take detailed and accurate notes for quotations to provide for sales managers.
  • Team support, gathering any additional equipment or supplies needed to complete the team’s job.
Skills
  • Strong written and oral communication
  • Strong time management and organization skills
  • Conflict resolution and management skills
  • Reliability and Dependability
  • Strong values and ethics
  • Able to take initiative and pay high attention to detail
  • Able to plan own daily schedule based off daily tasks
  • Able to lift up to 50 lbs.
  • Able to work alone or on in a team setting
  • Ability to use Microsoft Word, Excel, Outlook
  • Basic ability to navigate web pages, and additional online company resources
Work Setting
  • Office building, Cleaning service company, Commercial building
Education & Experience
  • Secondary School Certificate is an asset.
  • 1-2 years Customer Service experience
  • 1-2 years Sales or Field representative experience
This position is for a 3-month contract, with the opportunity to extend based on performance.Check out our website at https://merrymaidsbarrie.ca/**MerryMaids of Barrie hires only Canadian residents or individuals legally entitled to work in Canada. MerryMaids of Barrie does not issue Canadian work permits or authorizations for potential employees, nor will we charge a fee for a potential employment position.If you are seeking employment and have been asked for a fee, you may be a victim of fraud. Please contact the Canadian Anti-Fraud Centre (antifraudcentre-centreantifraude.ca) for further information. **Job Types: Full-time, Fixed term contractContract length: 3 monthsSalary: From $16.00 per hourAdditional pay:
  • Bonus pay
Schedule:
  • 8 hour shift
Experience:
  • Customer service: 2 years (preferred)
  • Quality assurance: 2 years (preferred)
  • Sales support: 1 year (preferred)
Licence/Certification:
  • Class G Licence (required)
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