Revenue Customer Service Representative - Jobs in Barrie, ON

Job Description

Posted: Friday, December 17, 2021Job Number: TC-21-55Job Type: Temporary Full-time, Up to 14 Months, UnionPosition Closing Date: Friday, January 7, 2022Choose BarrieThe City of Barrie is a vibrant, progressive, and growing community with deep connections to our heritage, to nature and to the opportunities surrounding us.Our community values quality of life; the ability to play year-round with 300 hectares of park space, our beautiful waterfront, our lively downtown core and the nearby hills, wetlands, and forests. We also value connections; to our neighbours and the community, to our road and rail network, and to the opportunity Barrie provides to enjoy life.Everything Barrie has to offer, from the water we drink to the roads we travel on, has one thing in common - municipal workers. Joining a municipality is one of the most rewarding, engaging, and exciting careers you could choose. It is a career you can take pride in knowing that every day you make a positive impact on an entire community. We are one team, with one goal and we all work together to continue making our community great.The OpportunityThe Finance Department provides financial leadership, advice and support to the Corporation and assists with the delivery of Council’s Strategic plan through its four essential services: accounting services, corporate finance, procurement and revenue management. The departments main deliverables include the audited financial statements, coordinating the annual business plan and budget, treasury and debt management, procurement administration and support, property tax revenue management, and water and wastewater revenue management.The Revenue Customer Service Representative interacts with customers, providing them with information to address inquiries or concerns regarding billing, payments, services and/or account information. Responding promptly, the Revenue CSR assists customers with completing applications, locating and providing information, researching and offering alternative solutions, or resolving their concerns through the appropriate corrections or adjustments to the account, all in accordance with the corporation’s by-laws, guidelines and policies.Administratively, the Revenue CSR maintains the customer master account information following standard policies and procedures. Records details of customers’ inquiries including comments and actions taken, maintains the customer information database by updating information in the billing system. Prepares any necessary changes or adjustments to the customer’s account, for approval by the Supervisor. Processes customer payments received as a result of the billing process, assists with the processing of all other payments related to the sale or issuance of permits, passes or tags. Applies and maintains the pre-authorized payment program, mortgage company payment plans and the collection functions.Our Culture and Qualifications of the JobCorporate CultureYour workplace values align with our corporate values of Strive, Share and Care and you want to join us in providing exceptional services and programs to build a prosperous, growing and sustainable communityEducation (degree/diploma/certifications)Grade 12 High School DiplomaCompleted or willing to complete the Municipal Tax Administration Program (MTAP) (3 units)Completed or willing to complete the Municipal Administration Program (4 units)ExperienceTwo (2) years of demonstrated experience in customer service within an office environmentKnowledge/Skill/AbilityExcellent interpersonal and customer service skillsGood listening skillsService oriented work ethicStrong oral and written communication skillsNatural ability to establish rapport with customersBasic understanding of accounting principles and practicesSuperior attention to detail, ability to prioritize and manage multiple tasksKnowledge in the use of general office equipment and standard office softwareConditions of EmploymentSatisfactory Criminal Record Check*(*Please note that this is a requirement of the position for any new employees to the City of Barrie in accordance with the Police Record Check Procedure . Existing employees will be grandfathered from this requirement.)Other Important InformationLocation: City Hall, 70 Collier Street, Barrie, Ontario(*Please note that some positions are currently working remotely due to the pandemic restrictions. The City is currently working on a post COVID-19 Workforce Strategy to be launched in early 2022.)Hours: The normal hours of work are 35 hours per week in accordance with the Collective Agreement.Wage: This position is within the CUPE Local 2380 Bargaining Unit with the following pay level and 2021 pay range:Pay Level: Level 4Yearly Salary: $49,358.40 to $59,113.60 per yearHourly Pay Rate: $27.12 to $32.48 per hourBenefits: This position includes single health and dental benefits, prorated paid sick time based on the expected duration of employment, and prorated vacation time based on calendar year and in accordance with the Employment Standards Act .Don’t meet the credentials as outlined but have years of directly related experience Please see the City’s Education Equivalency Procedure to determine if you may qualify for equivalency. Further information is available at www.barrie.ca/JobOpps .Position Equivalency Code: APlease note that verification of educational credentials will be required from the preferred candidate prior to an employment offer.The City of Barrie is committed to providing a safe working environment for our employees and members of the public with whom we interact regularly and as such City of Barrie has recently implemented a COVID-19 Vaccination Procedure . This procedure aims to strongly encourage vaccination for all City staff and mandate full vaccination amongst City staff in high-risk worker groups, critical worker groups, or in accordance with provincial directives and within the limits of the Ontario Human Rights Code. All new employees will be subject to the COVID-19 Vaccination Procedure as a condition of their employment.The City of Barrie is an equal opportunity employer, and we will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process.Disclaimer: The job posting has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties and responsibilities required of employees to do this job. For full position details, please request a copy of the Job Description by emailing HR.Recruitment@Barrie.ca .We thank all applicants and advise that only those selected for an interview will be contacted.Quick Apply

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