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| Job Location | Bedford, Nova Scotia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full time |
We are MaRayTech Consulting Ltd., an IT services provider with a focus on the financial sector that primarily serves insurance companies, banks, and FinTechs.We are looking to recruit several Call Centre Agent to join a friendly team within a well-established company. We are seeking motivatedamp; driven candidates who want to learn new skills and gain new experiences to progress within their career.What you’ll be doing as a Call Centre Agent:- Answer inbound calls with a volume of 40 to 50 per day.- Write detailed notes during and after each conversation.- Take ownership of issues and see them through to resolution- Escalate and refer complex matters accordingly.- Communicate in an open and honest way.- Understand that customers have different needs, and some are vulnerable.- Pay attention and ensure that all requests are acted upon, and all details are accurately recorded.- Be open to feedback and act on it to continuously improve.- Be willing to attend and participate in any training that is offered to you, to include up skills, external training, and regulatory training.- Participate in team huddles.To join us, you #39;ll need:- Enthusiasm, passion, and dedication- Resilience and adaptability to change.- Strong communication skills- A desire to help each customer in the most compassionate way.- The ability to motivate yourself to achieve your goals every day.- Ideally you would have a customer service experience and. If your background is in sales, retail or any kind of customer facing role then you could be the one we #39;re looking for! What We Offer:- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.- Access to healthcare, including dental, eyecare, health screenings, and therapies.- Life assurance and confidential counselling helplines.- Enhanced pension scheme.- Opportunities for training and personal development.- Remote working.Powered by JazzHR