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Operations Team Member - Jobs in Bedford, NS

Atlantic Prepaid
Job LocationBedford, NS
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Operations Team MemberJob Title: Operations Team MemberCompany: Atlantic Prepaid Inc.Location: Bedford, NSJob Type: Full-timeSalary: CompetitiveAtlantic Prepaid Inc. is a national provider of Prepaid Solutions, such as gift cards, wireless top-ups, prepaid credit cards and many other popular Prepaid Products. We are a trusted partner for large corporate clients across Canada, including Grocery Stores, Gas Retail Chains and University Bookstores.We have an opening for an operations member to join our team at our Bedford office. The successful candidate will be responsible for providing exceptional client service to our retail partners and business-to-business clients, processing orders, and troubleshooting issues.Responsibilities:

  • Respond to inquiries and issues from retail partners and business-to-business clients via phone or email.
  • Log case information into the CRM.
  • Train new retail partners over the phone.
  • Enter product orders into the order system
  • Process hardware returns and replacements
  • Scan and perform digital record keeping
  • Perform other job-related duties as assigned
Requirements:
  • At least 2 years of customer service or customer-facing experience.
  • High proficiency in MS Excel, MS Word, and MS Outlook
  • Self-motivated and able to work both independently and as part of a team.
  • Highly organized with exceptional attention to detail
  • Excellent communication skills, both spoken and written.
  • Ability to work with people from various ethnic backgrounds with varying degrees of proficiency in the English language
  • Previous experience with case creation and escalation procedures
  • Friendly personality and a positive attitude
Assets:
  • Understanding of network-device connectivity and troubleshooting
  • Bilingual in French/English, Arabic/English, Hindi/English, Cantonese/English, or Korean/English
  • Proficient in the use of CRM software
We offer a progressive work environment with competitive wages in a modern and friendly office environment. If you meet the requirements, we encourage you to apply for this exciting opportunity.To apply, please submit your resume and cover letter outlining your experience and why you would be the best candidate for this position. We thank all applicants for their interest, but only those selected for an interview will be contacted.Job Type: Full-timeSalary: $50,000.00-$60,000.00 per yearBenefits:
  • Casual dress
  • Company events
  • On-site gym
  • On-site parking
  • Work from home
Schedule:
  • 8 hour shift
  • Monday to Friday
Ability to commute/relocate:
  • Bedford, NS: reliably commute or plan to relocate before starting work (required)
Education:
  • Bachelors Degree (preferred)
Experience:
  • Customer support: 2 years (required)
  • Administrative experience: 2 years (required)
Work Location: One locationApplication deadline: 2023-04-03Expected start date: 2023-04-03Quick Apply
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