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| Job Location | Bedford, NS |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community TV.We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.ResponsibilitiesEastlink is seeking Tier 1 Technical Support Representatives to join our team. We are looking for passionate individuals who will help deliver a great customer service experience.The Tier 1 Technical Support Representative will be responsible for supporting customers in troubleshooting Internet and Cable for both Residential and Business customers, telephone, mobile, and home security. The successful candidate will have the option to work in an At-Home work environment or in the office. The ideal candidates will be customer focused, have exceptional analytical and communication skills coupled with the skills to manage multiple tasks effectively within a fast-paced, results driven environment. They will be effective in working within a team environment as well as independently, while taking ownership of individual responsibilities and accountability for theRequirements:Employees who work from home are occasionally required to attend in-person meetings in the workplace. To maintain the health and safety of our teams, the successful candidate must provide proof of full vaccination against COVID-19 upon hire, subject to Federal Human rights law.