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Customer Contact Center Supervisor - Monday to Friday 8h00 - 5h00 - Jobs in Blainville, QC

SPI Santé Sécurité / SPI Health and Safety
Job LocationBlainville, QC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

WHO WE AREWith over 50 years of success in Canada, we are defined by our teams passion for growing and expanding the business.We are people with GRIP: Go-Getter, Renders Service, Innovative, and Passionate for succeeding.The well-being of people is the purpose of SPI Health and Safety and involves three fundamental components:Our Employees: Offer an employee journey where people grow personally and professionallyOur Community: Make this world a better placeOur Clients: Help customers’ employees go home safelyOur employees have spoken! SPI is officially certified as a GREAT PLACE TO WORK®!INTERESTING LINKSSPI Health and Safety / Our HistoryChoose to make a difference!SPI Health and Safety / CareersSPI Health and Safety / Press releasesOUR OFFERWork for an organization with a meaningful mission, a corporate culture that is engaging and innovative, and an excellent work ethic in a highly competitive industry.

  • Group RRSP (matched by the employer)
  • Flexible group insurance plan
  • Access to a gym on the worksite
  • Reimbursement for physical activity
  • Employee discount on all our products
  • Access to a telehealth program (100% provided by the company)
  • Program offering support to employees in need (SPI Connection Committee)
  • Employee Assistance Program (EAP) gives you access to professional advice in all health matters
  • Volunteer program (time paid for a cause that matters to you)
  • Referral program with a $1000 bonus
  • Continuous training and career opportunities
  • A stimulating work environment filled with exciting challenges
And the possibility of working in an environment where YOU matter!YOUR CHALLENGEGuide and direct customer service team towards achieving operational goals.YOUR RESPONSABILITIES
  • Overseeing and assessing customer service staff activities;
  • Providing them with regular performance-related feedback;
  • Strategizing and monitoring the daily activities of customer service operations;
  • Assisting customer service staff with duties where required.
YOUR SPECIFIC MEASURES OF SUCCESS
  • Service level;
  • Average handle time;
  • Average speed of answer;
  • CSAT;
  • CES.
WHAT WE ARE LOOKING FOR
  • Experience within a sales and customer service department ideally within a customer contact center;
  • Experience with a CRM, an asset;
  • Good knowledge of the MS Office suite;
  • At ease with technology;
  • Bilingualism.
Every day, our values guide our conduct to live in a respectful, honest, transparent and fair workplace. Choose to make a difference!You want to work for a growing organization with a meaningful mission and excellent work ethic We want to know you!SPI Health and Safety is an equal opportunity employer and is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. To be eligible for this position, you must legally be permitted to work in Canada, without any additional sponsorship support from SPI Heath and Safety.Quick Apply
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