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user support technician - Jobs in Bolton, ON

Fleetex Transport Ltd.

Job Location	Bolton, ON
Education	Not Mentioned
Salary	Not Disclosed
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Full Time

Job Description

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide business systems, network and Internet support to users in response to identified difficulties

Work Conditions and Physical Capabilities

Fast-paced environment
Work under pressure
Repetitive tasks
Attention to detail
Combination of sitting, standing, walking
Standing for extended periods
Tight deadlines

Ability to Supervise

3-4 people

Computer and Technology Knowledge

Internet
Device drivers
Networking software
Networking hardware
Intranet
Servers
Software development
Wireless networks

Personal Suitability

Initiative
Effective interpersonal skills
Accurate
Excellent oral communication
Excellent written communication
Judgement
Organized

Quick Apply

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