Services Manager - Summerside Virtual Hiring Event - Jobs in Bonshaw, PE

Job Description

Who we areAs the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.If that’s you, let’s work, learn and grow together.We are building an inclusive and diverse teamStaples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.Some of what you will doAs the Services Manager, you’re responsible for enabling our work, learn, and grow culture; for our customers and associates. You are accountable for achieving business results through effective management and execution of the services areas in the store; cash, solutionshop (printing, digital marketing, shipping) and technology services. You’re a coaching expert—attracting, training, and developing associates to be dynamic, inspiring partners in all areas of the business. You bring customer experience excellence to life at Staples. You and your team find ways to inspire our customers; you build loyalty and trust; and add value to the customer in ways that are meaningful to them to help them work, learn, and grow.Specifically, you will:

• Maximizes sales growth in the services area in the store solutionshop including cash, solutionshop, and technology services.
• Manage the coordination and execution of services and maximize department productivity
• Monitor store-use merchandise.
• Provide team leadership through hiring, onboarding, coaching and development.
• Provide cash support to associates at the checkout to ensure a positive customer experience.
• Ensure general cleanliness for a positive customer and associate experience.
• Responsible for the safe and proper use of all store equipment.
• As a leader in the store, responsible for inspiring and engaging the team and ensuring effective 2-way communication
• Lead, coach and manage the operational excellence and store standards for your departments.
• Support asset protection initiatives and programs.
• Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, your team, and our customers as a key priority.

Some of what you need

• 3 years of Retail or Services Management experience (or any other sector focused on customer experience)
• Successful completion of high school & post-secondary education is preferred
• Proven track record of achieving customer service excellence and sales results
• Comfort with technology
• Be a dynamic, inspiring partner to our customers and for our associates
• Curious
• Approachable
• Passionate
• Solutions Finder

Some of what you will get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more!

Additional Information

• A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience.
• Exposure to moderate levels of noise generated by the print equipment.
• You will be required to stand in a stationary position for periods of time. This would occur while working on various orders.
• We’ll also ask you to work a variety of shifts including evenings and weekends.

Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.Technical requirementsPlease have your camera and computer audio on. Kindly ensure that your Zoom username matches the name that you have registered for the event with.What to prepare

• Resume, Availability

Preferred dress codeCasual (come as you are, but please be presentable)About Staples Canada ULCWe are The Working and Learning Company. We inspire people to work smarter, learn more and grow every day. We are here to be a trusted ally, a resource and a sounding board, motivated to support our customers with expert knowledge, unique products and innovative services from Solutionshop, made for the changing needs of today’s entrepreneurs, teachers, parents and students.Founded in 1991, Staples Canada is a privately-held company based in Richmond Hill, Ontario, with a network of over 300 stores across Canada.So what’s it like to work at Staples Exciting. Fun. Collaborative. Encouraging. Diverse. We’re on a journey to become The Working and Learning Company – a company that’s committed to be a dynamic, inspiring partner for all our customers.We are passionate about the work we do, and we bring it to life with the incredibly talented and inclusive community we have built. Our culture is based on the values and behaviours that we exhibit every day.What is a virtual hiring eventVirtual hiring events are a great way for employers and job seekers to connect, even if they aren’t in the same physical location. Hiring is a human process, and they would like to talk with you online (either through chat, on the phone or through video) to see if you’re a fit!Quick Apply

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