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Customer Service Representative - Jobs in Brantford, ON

Cowan Insurance Group
Job LocationBrantford, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

You’re excited by a challenge.You’re excited about making a difference.If you’re answer is yes, check out this role at Cowan Insurance Group.What’s the askReporting to the Director, Disability and Wellness, the Customer Service Representative is responsible for providing high quality customer service by professionally answering all incoming telephone calls and emails from plan members, clients and internal departments in regards to disability and ESA leave services.Key Responsibilities:

  • Provide excellent customer service while responding to all inbound inquiries.
  • Be attentive to the customer to fully understand their situation.
  • Document all call information according to standard operating procedures.
  • Remain current on program information, products, processes, and business initiatives.
  • Administration of claims documentation and record maintenance.
  • Assist in other departments as required.
What does it take
  • English spoken and written, bilingual French, spoken and written preferred;
  • Highly developed customer service skills;
  • Ability to learn quickly and adapt to several computer systems;
  • Ability to multi-task, and follow-up on uncompleted tasks in a timely manner;
  • Ability to work as part of a team as well as independently;
  • Ability to work under pressure;
  • Excellent organizational skills;
  • Strong attention to detail and accuracy;
  • Proficient in MS Office – Word, Excel, PowerPoint and Outlook;
  • Proven data entry and typing skills;
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times;
Who we areCanadian-owned and operated, Cowan Insurance Group is a leading independent insurance brokerage and consulting operation, providing real value to our clients. With close to 500 employees operating out of 9 locations across Canada, we’re proud to have been named one of Canada’s Best Managed Companies since 2012.We partner with leading national and international insurance companies to:
  • deliver insurance and risk management solutions to businesses, organizations and individuals
  • advise on and create retirement, group benefits, disability management and international benefits programs for employee groups.
We also offer wealth and asset management as well as financial and succession planning services to individuals, and specialize in property, casualty, and credit insurance.What sets us apartBe in good companyIntegrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.Challenge your thinkingYoure valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.Grow togetherWe believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.Benefits and perks
  • Competitive salary
  • Participate in our comprehensive pension and benefits plan on day one — no waiting period
  • Company-matched Registered Pension Plan
  • Company-paid training and development courses
  • Community involvement
Are you interestedSend your cover letter and resume and share your unique story with us.While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.We are an Equal Opportunity Employer. Employee candidates will be selected strictly on the basis of an individuals technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed (religion), sex, sexual orientation, handicaps (physical or mental), age, marital status, family status, or the receipt of public assistance or record of offences.Quick Apply
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