IT Network Technician - Jobs in Brantford, ON

Job Description

Basic Functions:

• Provide IT support for our client’s server, storage and network infrastructure, both on-premise and in the cloud
• Perform project-based work such as technology upgrades and migrations in Attache’s client base
• Assist in developing technology standards review process for Attache’s clients to proactively reduce the number of help desk service requests
• Act as an escalation point for Attache’s help desk technician’s where additional skills and knowledge are necessary to resolve a service request
• Utilize excellent client service skills and ensure proper recording, documentation, and closure of any service issues
• Assist in the architecture of IT solutions for Attache’s clients
• Mentor Attache’s junior technical staff

Daily Duties and Responsibilities:

• Execute IT infrastructure projects such as VMware migrations, Office 365 Migrations, firewall implementations and server deployments with minimal supervision
• Track time and expenses in PSA system (ConnectWise)
• Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
• Enter all work as service or project tickets in ConnectWise
• Assist in monitoring the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
• Create and maintain client documentation in Attache’s document management tool
• Improve client service, perception, and overall satisfaction with Attache
• Act as an escalation point for help desk service requests
• Proactively review Attache’s client’s environments against our best-practice standards and create remediation plans where applicable
• Communicate with clients as required (i.e. keeping them informed of incident progress, notifying them of impending changes, agreed outages, etc.)

Knowledge, Skills, and/or Abilities Required:

• Excellent technical working knowledge of server and cloud environments such as Microsoft 365, Azure, Windows Server, Hyper-V and VMware ESXi
• Excellent technical working knowledge of WAN and LAN concepts including routers, firewalls, and switches – preference given to candidates with Sophos, Cisco, Aruba or HP ProCurve skills
• Strong interpersonal and communications skills
• Excellent diagnosis and troubleshooting skills
• Ability to control client conversations and guide clients to resolution
• Well-developed writing and presentation skills
• Strong IT architecture skills
• Ability to work in a team-oriented environment
• Passion to learn about new technology
• Ability to multi-task and adapt to changing client requests on the fly
• Self-motivated with the ability to work in a fast-paced environment with little or no supervision
• Desire to work outside of normal business hours

Educational/Vocational/Previous Experience Recommendations:

• College diploma, preferably in computer science or a related field, or working towards this goal
• Minimum 5 years of senior IT technical experience – preference given to those candidates with managed services or value-added reseller (VAR) experience
• Knowledge of ticketing systems like ConnectWise, AutoTask, or Kaseya is a plus

Job Type: Full-timeSalary: $40,000.00-$50,000.00 per yearAdditional pay:

• Overtime pay

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Life insurance
• Paid time off
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• Do you have a car and are you able to commute within a 100 KM radius of Brantford, ON

Education:

• Secondary School (preferred)

Experience:

• IT support: 3 years (required)

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